Pradeep Thyagarajan

Experience

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  Swan Silks pvt.Ltd

  Jan 2004 - Jun 2010

  Merchandiser

   Buyers handled : In Swan Silks: Metro, Restoration hardware, Silk trader, john Lewis, jab, Development of fabrics according to buyer requirement in different options. Analyzing of fabrics for basic requirements like Physical and chemical properties etc. Matching colour by Naked eyes under different light sources as per the Buyers standard cuttings. Analyzing Buyer’s fabric specs standards like Quality, technical parameters of the fabric. Planning of orders to weaving units, dyeing, and twisting and embroidery factories.  Executing current orders in production, from sampling stage to till the departure of shipment.  Production follow-ups with the factories in terms of fabrics, cutting, stitching and finishing.  Keep the track on Raw material, fabric and other accessories and co-ordinating with sourcing department to the smooth flow of production. Color, quality approvals pertaining to shipment. Co-coordinating with the marketing department on order Execution. Show less

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  MAFATLAL GLOBAL APPAREL LIMITED

  Jan 2010 - Feb 2011

  Merchandiser

   Handled Clients like Allensolly, max etc. Executing order from sampling to dispatch. Exploring client’s requirements and specifications, obtaining approval for sample & production. Communicating with buyer, supplier and factory for follow-ups. Follow up on Buyer Tech-pack, Contract, Work order & Buy sheet and issuing PWS to Factory. Working out costing. Reviewing Buyer Contract. Follow up on Fit sample, PP sample Red tag/Sealed sample, Shade band sample, size-set, and getting approval from the buyer. Working with planning department to get Input dates based on delivery date & follow up of fabric & trims to get in house to meet Input dates. Conducting Technical meeting, Issue of Cutting board, Production board, finishing board fit wise to factory and understand the details of boards to QC & Production Department. Issue of Production file/QA file with approved fabric & trims. Cross checking cut plan to ensure consumption/Size wise break up is OK and issuing Fabric CCR to have control in fabric. Follow up with washing unit on daily basis for production/Quality. Advising Polybag / Carton dimension based on fold/pack method approved by buyer. Updating WIP on daily basis to keep track on the shipments. Shipment follow up to meet target completion date and to handover container in time. Show less

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  SGS India pvt. ltd

  Mar 2011 - Nov 2012

  Customer Service Executive

   Handling of all customer queries in related test reports and technical queries. Responsible for guiding and supervising complaint resolution and verifying customer satisfaction Ensure understanding of the client requirements at different stages of testing in the Lab. Verification of test reports before delivering to the customers. Executing & Monitoring Testing of Physical, Chemical and color fastness, compliance and regulation testing. Monitoring of test reports delivery as per the schedule to the customers. Show less

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  TÜV Rheinland Group

  Dec 2012 - Oct 2021

   Build and maintain strong, long-lasting client relationships with Buyers, Liaison offices, Buying offices and garment exporters for generating new sales Building and developing a strong sales pipeline according to the targets. Develop new business with existing clients and identify areas of improvement to meet sales quotas requirements. Hit weekly metrics for new client development including sales calls, client meetings, sales pitches, and responding to new consulting requests. Providing all the technical support to the client with the addition and value addition in terms of lab visits, small awareness session on testing/client manual for the client staff/vendor. Keeping a track on the revenue of that particular client along with eyeing on the new products/services being started by that client. Establish and maintain a professional relationship with designated major clients to promote business growth and profitability. Ensure that the Client Services team develops a positive and proactive relationship with each client so that client questions and inquiries are processed in a timely manner and the client directs new work opportunities. To provide market information to the higher management. Negotiate contracts and close agreements to maximize profits. Ensure the timely and successful delivery of our services according to customer needs and objectives by closely working with our operation team. Support and provide feedback to Global alignment initiatives for client services manages the performance of team members. Show less  Buyers Handled: Next, Ralph Lauren, wool worth (South Africa), tally weijl, Takko, O’Neill, puma, Kaporal, Primark, group zanier, Orchestra, Marc o polo, River Island, Reliance, Arvind lifestyle brands,Flipkart etc Leading the team for work allotment and monitoring the Process of Reporting.  Handling of all customer queries in related test reports and technical queries. Responsible for guiding and supervising complaint resolution and verifying customer satisfaction Ensure understanding of the client requirements at different stages of testing in the Lab. Keep updated with legal and quality requirements of all buyers. Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction. Providing all the technical support to the client and value addition in terms of lab visits, small awareness session on testing/client manual for the client staff/vendor. Verification of test reports before delivering to the customers. Executing & Monitoring Testing of Physical, Chemical and color fastness, compliance and regulation testing. Monitoring of test reports delivery as per the schedule to the customers. Keeping a track on the revenue of that particular client along with eyeing on the new products/services being started by that client. Periodic feedback from the client in the form of customer feedback form. To provide market information, new leads to sales, obtained from their network and clients. Meet the customers frequently to know the market trend & to know the feedback of service. Show less

  • Key accounts / Business development manager - TUV Rheinland India - softlines

    Jan 2019 - Oct 2021

  • Asst. Manager -Key accounts management

    Dec 2012 - Dec 2018
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  Eurofins Consumer Product Testing India

  Oct 2021 - now

  Business Development Manager