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Donna Carolan

Donna Carolan

Hairstylist

Followers of Donna Carolan245 followers
location of Donna CarolanWingerworth, England, United Kingdom

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  • Timeline

  • About me

    Auto Windscreens Contact Centre Operations Manager at Auto Windscreens

  • Education

    • Tupton Hall Secondary School

      1996 - 2001
      GCSE's

  • Experience

    • A1 hair

      Jan 2003 - Feb 2006
      Hairstylist

      Apprentice hairdresser going on to be fully qualified hairstylist. NVQ City and Guilds accreditation obtained.

    • Auto Windscreens LTD

      Feb 2006 - Feb 2011
      Contact Centre Advisor

      Contact Centre Advisor responsible for taking windscreen repair and replacement enquiries and bookings for the automotive industry. Responsible for meeting monthly performance targets both both individually and for business. Excellent customer service and telephony skills.

    • Trifords Limited

      Feb 2011 - Oct 2014

      Contact Centre Team Leader responsible for a team of skilled customer service advisors for inbound glass automotive repair and replacement. Delivering Customer Service Excellence whilst managing and coaching a team.

      • Contact Centre Team Leader

        Dec 2011 - Oct 2014

      • Contact Centre Advisor

        Feb 2011 - Dec 2011

    • Markerstudy Insurance

      Oct 2014 - Aug 2020

      Team Leader to a team of Advisors responsible for providing excellent customer service on an existing claims line.

      • Customer Services Manager

        Mar 2016 - Aug 2020

      • Existing Claims Team Leader- Contact Centre

        Oct 2014 - Mar 2016

    • Auto Windscreens

      Aug 2020 - now
      Contact Centre Operations Manager

  • Licenses & Certifications

    • ILM Level 3 Management

      ILM
      Dec 2013