Jeremy J.

Experience

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  STANLIB

  May 2005 - Apr 2007

  Financial Adviser

  Consulting on wealth products and risk options directly to clients.

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  The South African Gold Coin Exchange

  May 2007 - Jun 2014

  Head of Sales

  Reporting to the CEO, I was a Member of the Executive Committee, New Product Design Board & Marketing BoardIn my role as Head of Sales, I oversaw 5 branches nationwide, managing 60+ direct reports while driving growth through call centers, retail stores, and field sales teams. As a key member of the executive committee, I developed strategic business plans, ensuring alignment with the company’s goals and contributing to profitability across all sales channels.I led the development and launch of new product ranges, integrating them across all business units, which boosted sales and created additional revenue streams. My responsibilities included setting and meeting annual sales targets, refining the sales funnel, and optimizing marketing strategies through print media, referral events, and seminars.A key part of my role was expanding the call center, growing the team from 8 to 30 consultants, and significantly reducing costs through successful outsourcing. I also developed and delivered weekly training programs for sales agents, helping them meet their targets and fostering a high-performance culture.In addition to overseeing operational activities, I took on a public-facing role, hosting monthly wealth seminars for 200+ attendees to promote our products and educate potential investors about gold investment opportunities.Key Achievements:Expanded the retail network to 5 branches, achieving the highest sales in the company’s history.Grew the call center from 8 to 30 consultants, improving lead generation and customer engagement.Developed and delivered monthly wealth seminars, boosting the company’s brand and sales efforts.Revised all marketing touchpoints to enhance customer engagement and drive sales.Through strategic leadership, operational oversight, and a focus on team development, I played a key role in driving Gold Investment Corporation’s growth and solidifying its market position. Show less

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  Servest SA

  Jul 2014 - Jun 2017

  National Sales Manager

  As National Sales Manager, I was responsible for setting and leading the strategic direction of the sales division, overseeing a team of 30+ direct reports across multiple divisions, including contract and commercial cleaning, hygiene, pest management, indoor plants, and water services. I developed and implemented national sales expansion strategies, working closely with regional sales managers and department heads to drive growth and operational efficiency.Key Responsibilities:Led a national sales force, managing sales executives and regional managers across various service divisions.Developed specialist sales consultants to target key sectors, including commercial, food-grade, hospitality, mining, and manufacturing.Worked collaboratively with heads of departments and branch managers to optimize revenue management and operational execution.Established and implemented a sales coaching and mentoring program, focusing on developing high-performing teams.Designed and applied innovative sales techniques and tactics to achieve business targets and drive market expansion.Exercised full HR management, from recruitment to dismissal, ensuring the team met performance expectations and company standards.Ensured national visibility into sales operations through regular CRM (Sugar CRM) reporting, monitoring performance and identifying areas for improvement.Created comprehensive strategies to guide the entire sales and operations force toward unified growth objectives.Key Achievements:Record-Breaking Sales: My Team set the national record for highest sales in the Hygiene division for FYE 2015, exceeding business targets.Business Unit Integration: Successfully integrated new plants and water acquisition units into the Office Services division, stabilizing the region and improving sales within six months through positive change management and operational efficiency. Show less

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  Oric Holdings

  Jul 2017 - Mar 2021

  Sales Director

  As Sales Director of Oric Holdings, I lead the strategic direction and operations of the various divisions, ensuring sustainable growth and operational excellence. With full P&L responsibility, I manage a diverse team of professionals and collaborate with the executive team to drive business performance, foster innovation, and strengthen customer relationships.Key Responsibilities:Set and execute the company’s overall strategic vision and long-term goals, ensuring alignment with market trends and organizational objectives.Lead and direct all divisions with a focus on business growth, sales, and customer engagement.Oversee financial aspects, including budgeting, forecasting, and ensuring financial health and profitability across all divisions.Develop and implement company policies, sales targets, commission structures, and operational efficiencies.Spearhead business and market expansion strategies to drive sales growth, secure new customer opportunities, and maintain existing client relationships.Build and maintain a strong relationships with key stakeholders.Drive innovation and promote a culture of continuous improvement across the organization.Ensure compliance with industry regulations and maintain the highest standards of corporate governance.Provide input on marketing touchpoints, including website development and other customer communication materials.Shape and strengthen the customer value proposition to remain competitive and relevant in the market.Oversee integrated facilities management solutions, ensuring the seamless functionality of environments through the integration of people, systems, and technology.Key Achievements:Spearheaded business growth, achieving increase in revenue year-on-year through a robust sales map and marketing strategy.Established a customer-focused call center to enhance engagement, qualify leads, and increase sales conversions. Show less

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  SIMPLY FURNITURE LIMITED: E-Mega

  Apr 2021 - Dec 2021

  Manager

  As the Manager of Simply Furniture and Emega , I was responsible for steering the overall operations and strategic direction of the business. My role encompassed:Operational Leadership: Oversaw day-to-day store operations, ensuring efficient processes that aligned with company standards and enhanced customer satisfaction.Team Management & Development: Led a diverse team of sales associates, inventory specialists, and customer service representatives. Focused on recruitment, training, and performance management to build a high-performing culture that exceeded sales targets.Sales Strategy & Revenue Growth: Developed and implemented innovative sales strategies that increased revenue and improved market share. Analyzed sales data and customer trends to refine product offerings and promotional campaigns.Customer Experience Enhancement: Championed a customer-first approach, ensuring a welcoming and engaging shopping environment. Addressed customer feedback and resolved issues to foster loyalty and long-term relationships.Inventory & Supply Chain Management: Managed inventory levels and coordinated with suppliers to optimize stock availability, reduce costs, and streamline logistics, enhancing operational efficiency.Budgeting & Financial Oversight: Prepared and managed budgets, monitored financial performance, and implemented cost-control measures to ensure profitability while maintaining quality service.Visual Merchandising & Store Presentation: Collaborated with marketing and design teams to create visually appealing store displays that attracted customers and showcased our product range effectively.Through strategic vision and hands-on leadership, I drove the success of the store, ensuring it became a trusted destination for quality products and exceptional service. Show less

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  E-Mega : Art Above

  Dec 2021 - now

  Manager

  As Manager for both Emega and Art Above, I lead the strategic direction and operational management of two dynamic businesses with a focus on excellence in e-commerce and customer service. My responsibilities encompass:Website Development & E-Commerce Strategy: I successfully built and launched both websites, leveraging cutting-edge technology to create seamless online shopping experiences that drive engagement and revenue growth.Operational Leadership: I oversee day-to-day operations across our two branches, ensuring optimal performance and alignment with our business goals. My leadership fosters a collaborative environment where employees thrive and contribute to our success.Employee Management & Development: I manage and mentor a dedicated team, prioritizing professional development and cultivating a culture of accountability and innovation. I believe in empowering my employees to achieve their best, which directly enhances our customer experience.Strategic Growth & Market Expansion: I analyze market trends and customer feedback to identify opportunities for growth, driving initiatives that enhance our market presence and profitability.Customer-Centric Focus: My commitment to delivering exceptional customer service ensures that our clients receive personalized attention, leading to long-term loyalty and repeat business.Through a combination of strategic planning, operational excellence, and a passionate commitment to my team and customers, I continue to drive the success of Emegasore and Art Above in a competitive landscape.Key Responsibilities:• Purchasing stock over 2 million annually• Improve all marketing touchpoints.• Led sales team to achieve sales budgets• Launch strategies for new products• Operational Health and Safety and ensuring the premises are up to codeKey Achievements:✦ Rolled out an E-commerce Platform.✦ Top Sales Person every year✦ Purchased stock with a higher margin to increase profitability.✦ Growth Year on Year Show less