Mercy //Hoabes

Experience

• 

  Namibia Beverages

  May 2004 - Jul 2009

  Orders Clerk

  • Generating Orders• Capturing of Claims• Telesales• Handling Customer Complaints• Keep record of Time and Attendance of Sales staff• Processing Purchase Orders• First Aider

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  Bokomo Foods Namibia

  Aug 2009 - Sept 2015

  • Responsible to lead, motivate, direct, train and performance manage the tele-ordering and telesales team including, but not limited to order capturing, telesales and EDI interface management. • Responsible for sales communication function including, but not limited to internal sales communication and trade communication. • Sales reporting function including, but not limited to sales budgets, sales performance and sales forecasts• Field Sales support and administration including, but not limited to sales training coordination. • Support maintenance of SAP SD sales master data, including but not limited to price masters and customer hierarchies, sales regions, routes etc. Responsible for resolving Pricing related to deals, PI etc that will result in pricing claims• Achieve planned volume sales budget and scheduled projects• Be responsible as a point of contact for the retail customer Show less • Key Account support and administration in line with agreed key account and sales objectives.• Sales price administration including, but not limited to price increases, price discrepancies, deals and maintenance and control of customer pricing masters. • Trading term administration including, but not limited to deal, rebate and growth incentive administration, loading and communication.• Sales incentive administration, including but not limited to incentive calculation, loading of targets and communication. • Maintenance of SAP SD sales master data, including but not limited to price masters and customer hierarchies, sales regions, routes etc. • Support deal & promo grid development and implementation• Key account calls and full administrative support for Key Accounts function• Compile sales and key account reports• Achieve planned volume sales budget and scheduled projects Show less

  • Team Leader: Sales Operations

    Nov 2014 - Sept 2015

  • Team Leader: Sales Operations

    Nov 2014 - Sept 2015

  • Key Account Executive

    Apr 2014 - Oct 2014

  • Sales Administrator

    Aug 2009 - Mar 2014
• 

  Bokomo Foods Namibia

  Oct 2015 - Jun 2016

  Acting Project Manager

  SAP Master DataBusiness process support project

• 

  Bokomo Foods Namibia

  Jul 2016 - now

  • Manager Sales Operations

    Mar 2018 - now

  • Key Account Manager

    Jul 2016 - Feb 2018