Eric Gibbs

Experience

• 

  Rogers Communications

  Jun 2006 - now

  Eric started his career at Rogers as a Customer Care Consultant in 2006. In 2008 he joined the ERD Floor Support Team assisting employees with questions and backfilling TM’s while on vacation to support the organization. In 2011 became part of the SHM project team in order to support the full launch of Smart Home Monitoring and receiving Connected for Success award from the success of the project. He joined the Organizational Development team as a Senior Learning Facilitator in 2012, since then Eric has received a business impact award for involvement with the launch of the OD Zone. Since then he has completed multiple projects and career advancement opportunities including LC Collaboration Group, RTM Backfill, Master Certification Program, Fido Internet Technical Support Launch in Montreal, and supporting training programs for Customer Care and Technical SupportCertifications/Accreditations• 2011 National Customer 1st Awardo Consistency in delivering seamless and reliable customer service• 2014 Business Impact Awardo In recognition of innovative contribution to the Rogers 5 year plan• 2016 Master Certification Programo Facilitations Fundamentals and skill developmentWork Experience• Rogers Communications (2006 – Current)o Senior Learning Facilitator (2012 – Current)o ERD Floor Support Team (2008 – 2012)o Consolidated Customer Care (2007 – 2008)o Wireless Customer Care (2006 – 2007)• Client Logic (2005 – 2006)o Technical Support Consultant• Future Shop (2003 – 2005)o Sales representativeEducation• Graduated with honors in Teaching and Training Adults (Durham College)o Adults Learningo Adults with Learning Disabilities o Curriculum Development o Instructional Techniqueso Assessment and Evaluation Show less

  • Learning Delivery Manager

    Jul 2021 - now

  • Senior Learning Facilitator

    Jun 2006 - Jul 2021