Daniel Hazi

Experience

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  IT Services Hungary Kft.

  Nov 2011 - Dec 2015

  - Approving and releasing changes- Quality checks- Creating reports Local OPM role for customer SABMiller. (Responsibilities include: keeping process documents up-to-date, keeping contact with second level teams, SDMs and OPMs. Leading management conference calls during crisis situations (high priority incidents). Coordinating the flow of information and processes in order to solve the incident as soon as possible. Incident, Problem and Change coordinator duties - Including change manager role (approval, release) for FMO section of customer Friesland Campina. Supporting incidents and changes through the entire lifecycle for customer Friesland Campina and Wolters Kluwer. IPC coordinator duties were terminated by the 1st of September 2014. Providing catch and dispatch support for customers.

  • Change Manager

    Jul 2015 - Dec 2015

  • Technical Process Specialist

    Jan 2014 - Dec 2015

  • Local Operations Manager

    Jan 2015 - Jun 2015

  • Lead Incident Manager

    May 2014 - Jun 2015

  • IPC Coordinator

    Feb 2013 - Sept 2014

  • Service desk agent

    Nov 2011 - Jan 2014
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  BT Global Services

  Jan 2016 - Jun 2018

  Client Service Manager

  The Service Manager is the owner of the in-life service relationship between BT and customer. The role’s main focus is to ensure that BT is delivering against its service level targets and any in-life service issue is addressed to ensure the highest possible service levels. The other main goal is to make customer experience good and ensure customer satisfaction with BT’s services.I'm responsible for six countries of our client.My duties include:- Primary contact for the customer regarding in-life service issues- Creating reports - monthly (SLA, KPI)- Service review meetings with customer (monthly via Skype, face to face quarterly)- Continuous service improvement - creating service improvement plansNext to my service manager role, I acted as an interim change manager for 10 months.My duties included:- Opening change tickets on behalf of the customer- Chasing approvals- Presenting change tickets on CABs- Creating change reports - for internal use Show less

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  Deutsche Telekom

  Jun 2018 - now

  Contract Manager

  The contract manager negotiates service contracts with international telecom line and backbone providers.Prepares internal project documentation, administers and supports the introduction of suppliers as new partners of Deutsche Telekom/T-Systems.Designs the course of negotiations in cooperation with procurement, provider management and technically liases with Deutsche Telekom Technik teams in order to confirm if the new supplier partner is technically acceptable for Deutsche Telekom.Coordinates network technology related projects. Show less