Sandeep Hanumaiah PMP®

Experience

• 

  Nurture Software Solutions (P) Limited

  Oct 2006 - Nov 2010

  Senior Software Engineer

  ✅ Developed and implemented complex SQL, PL/SQL, and MRT-based reports, empowering data-driven decision-making for Finacle 7.x and 10.x.✅ Designed and tested intricate financial reports using MRT, ensuring accuracy and efficiency in Finacle's front-end.✅ Optimized database performance by analyzing SQL statements with explain plans, refining operations, and accelerating data processing.✅ Managed and maintained a robust database architecture, encompassing tables, clusters, indexes, views, sequences, packages, and procedures.✅ Ensured the seamless deployment, maintenance, and operation of banking applications across multiple environments.✅ Customized and scripted the charges module for Trade Finance, Demand Draft, Account Opening/Closure, and ONS, improving banking service functionality and user experience.✅ Enhanced application performance by identifying and resolving bottlenecks through advanced performance tuning and debugging, minimizing downtime. Show less

• 

  Wipro

  Nov 2010 - Sept 2017

  Technical Lead

  𝐊𝐞𝐲 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐀𝐫𝐞𝐚𝐬:✅ Led technical projects and managed a team of 6 developers.✅ Conducted database design, performance tuning, and defect resolution.✅ Collaborated with stakeholders to ensure client satisfaction and application support.✅ Delivered timely extracts and resolved incidents, service requests and problem research as well.✅ Conducted root cause analysis and implemented process improvements.✅ Prepared documentation, including SOPs, Root Cause Analysis and KEDB.✅ Managed daily/weekly reports on incident and work request statuses.✅ Led Scrum calls to address team issues and streamline project execution.✅ Mentored team members to improve technical skills and knowledge management.✅ Provided technical leadership in requirements gathering, system analysis, and documentation.✅ Managed EBBOS Application, including incident and capacity management.✅ Resolved incidents, service requests, and performance issues, ensuring timely resolution within SLA targets.✅ Conducted functional, unit testing, and QA documentation.✅ Monitored and optimized database performance on Oracle and UNIX.✅ Scheduled job processes and prioritized critical tasks for efficiency.✅ Optimized database performance using tools like Oracle Enterprise Manager and AWR.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✅ Served as the main point of contact for the offshore team, instrumental in selecting, mentoring, and expanding the team. Within six months, the team became technically and functionally strong, contributing 60% to issue resolution and BAU tasks, significantly improving operational efficiency and reducing costs. | 2013 - 2017✅ As Senior Support Associate and Lead Developer, managed graveyard shifts offshore, supporting the application during peak hours. Deputed to Melbourne to train a new associate, reducing the offshore team's load by 50% and improving their work-life balance. | 2010 - 2013 Show less

• 

  Epsilon

  Oct 2017 - Jan 2024

  Team Lead

  𝐊𝐞𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬:✅ Led the project and a 20-member team to offer uninterrupted support for the Epsilon application.✅ Managed platform tasks, including access provisioning and maintenance for AWS, Redshift, Matillion, OKTA, Snap Logic, and other systems.✅ Onboarded new clients to the system, supervised 17 clients, and ensured timely delivery of extracts, reports and other deliverables.✅ Resolved problem records, incidents, and service requests using ServiceNow & Jira.✅ Worked on L2 tickets for EPCC products, analyze logs with Kibana, AWS CloudWatch, and provide solutions.✅ Conducted multi-data center maintenance and product upgrades for tenants.✅ Prepared shift rosters and ensure ITIL-compliant process continuity.✅ Handled performance reviews, hiring, engagement, retention, escalation, training, and shift management.✅ Interacted with clients to ensure satisfaction and build strong relationships.✅ Created and managed documentation like SOPs, root cause analysis, application modules and KEDB.✅ Led daily scrum calls to resolve issues and overcome challenges.✅ Analyzed test results, check error logs, and manage defects in Jira.✅ Developed test logs, publish reports, and resolve defects for each release.✅ Tracked test environment downtime, provided testing support, and managed training and cross-training for team efficiency.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✅ Successfully merged the Production and Program teams within 60 days, overcoming technical challenges, work complexity, and client coordination, achieving seamless integration through effective people management. ✅ The project was completed successfully, delivering optimal results. Response and performance improved by 30-35%, earning recognition from management and customers.✅ The Agility Loyalty pilot improved customer request handling and reduced turnaround time through automation, with 20% of deliverables completed ahead of SLA, earning client and management appreciation. Show less