Nelly Murateva

Experience

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  EBG.bg

  Apr 2010 - Dec 2010

  System operations monitoring and customer claims management

  Position was focused on System operations monitoring and customer claims management; Web portal information administration; Real time customer claim management; Daily and weekly reporting, data analysis,I have also helped with Content management, translations in English and data upload.The team managed to go through pre-registration of all legal entities in Bulgaria successfully with no issues for customers of both BRRA site and the payment site.

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  BGbileti.com

  Jan 2011 - May 2011

  Event Executive Manager

  Managed all aspects of the event including: site surveys, feasibility studies, logistical arrangements and on- site management. Supported internal and external company events including projects related to pre-event marketing campaigns, onsite event support and post event analysis.

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  "Korekt iv" EOOD

  Jul 2011 - Jan 2014

  Manager Transport Division

  Managing the personnel – shifts, furlough, salaryB2B Communication – looking for new customers and partners.Initiated and participated in creation of a web based tracking system of all vehicles and employee shifts. Ensured all warehouse personnel were properly trained and certified on equipment.Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors.Implemented and enforced all policies and procedures for the entire logistics department.Handled employee conflicts in the most efficient manner and while following all company procedures.Negotiated with 3 0-50 different freight companies and received annual contracts that effectively saw a cost savings of 24%.Oversaw hiring and training of 5 -10 new employees each quarter.Identified and implemented supply chain improvement opportunities such as initiated and participated in creation of a web based tracking system of all vehicles and employee shifts.Tracked time spent on assignments each day for productivity reporting.Coordinated quarterly business reviews alongside senior management. Show less

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  University of National and World Economy

  Jan 2012 - Jun 2022

  Assistant

  Utilized innovative teaching methods to encourage student learning objectives.Adapted teaching methods and class materials to suit student needs.Planned appropriate and engaging lessons for both classroom and distance learning applications.Built strong rapport with students through class discussions and academic advisement.Collaborated with faculty members on International Students Internship Project.Developed curriculum according to UNWE's standards.Maintained classroom structure and student engagement.Provided academic advisement to students including assistance with thesis and dissertation development.Facilitated group sessions and provided one-on-one support.Maintained a schedule of 10 classes per week.Organized grade records to increase reference speed.Created new lesson plans based on course objectives.Advised students on crucial academic decisions such as choosing classes and career options by discussing and identifying their interests and strengths.Documented student attendance and progress against goals. Show less

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  Raiffeisenbank Bulgaria

  Oct 2014 - Jun 2015

  Mobile banker

  Contacting companies in order to maintain new chain of customers – coldcontacts, friends, ex colleaguesRecruiting new customersConsulting clients based on their personal needs and financials on a spot,chosen by themHelping them fill their applications and provide all needed documentsLogging in the documents in the bank institutionFollow the process until finishedFurther communication and collaboration with the customers

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  Sofica Group, a TeleTech Company for HPE Project

  Jul 2015 - Jan 2018

  Leading, developing and managing teams – 6 teamsCoaching and mentoring individual members – team of 60Monitoring performance and providing feedback to individual membersManaging working schedule and coverageProvided instruction, coaching and motivation to all employees during their work in the company.Demonstrated dedication to continuously improving sales abilities and product knowledge.Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.Handled heavy flow of paperwork and cooperated with accounting department on invoicing.Created and maintained an organized database to help dealing with administration, measurement of performance and promoting employees.Handled claims and escalations consistent with client and corporate policies, procedures, best practices and regulations.Earned management trust by serving as key holder, responsible, loyal and considerate manager.Participated actively in Hiring processHandled employee conflicts in the most efficient manner and while following all company procedures. Show less Participating in onboarding training of newcomers and preparing them with deeper knowledge of the processes Participating in projects for optimization of processesCommunicating with different teams in HPE and DHL focusing on Reverse processes, but still with deep knowledge of outbound also to make necessary connectionsWorking with SAP and other company tools on daily basis Collaborating with team members in resolving different shipping issues within the systemLed warehouse improvement initiatives to advance operational efficiencies.Reported carrier-performance metrics and monthly costs reports to executive team.Collaborated with third-party vendors to implement a new S AP system and 3rd party vendor tools.Coordinated quarterly business reviews alongside senior management.Established long-term customer relationships through prompt and courteous service.Drafted budgets, monitored warehouse costs and reduced expenses when possible.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.Conducted monthly inventories of materials on the work floor.Identified and implemented supply chain improvement opportunities such as Tcketing systems, Sharepoints, inventory checking.Supervised material flow, storage and global order fulfillment.Tracked time spent on assignments each day for productivity reporting.Led cross-department initiatives to develop and pursue cost reduction programs.Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.Ensured accurate account invoicing through collaboration with accounting department. Show less

  • Supervisor

    Aug 2017 - Jan 2018

  • Logistics Coordinator

    Jul 2015 - Jul 2017
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  Feuji Inc for DXC Project

  Jan 2018 - Oct 2019

  Collaborated with the Start up, NSSR and accounts departments to successfully implement new process.Maintained schedules to ensure that key milestones were being met at every phase.Completed projects on time and under budget.Maintained Project schedules by managing timelines and making proactive adjustments.Maximized category turnover through proactive management strategies.Directed changes to the Project scope and cost and implemented appropriate change management processes to keep the Project on track.Monitored timelines and flagged potential issues to be addressed.Conducted meetings with clients to determine Project intent, requirements and budgets.Oversaw up to 20 projects at a time without sacrificing standards.Resolved implementation and operation issues with process developers.Set Project timelines and kept teams on task to complete milestones according to schedule.Collaborated with PMOs, managers and supervisors to develop scopes and implement Project plans.Maintained Project quality with a hands-on management style.Defined clear targets and objectives and communicated them to other team members. Show less ISuggested solutions to developing problems during the Project so that the correct modifications could be made.Configured, installed and handled troubleshooting tasks for a variety of different applications.Explained complex, technology-related issues in basic, understandable terms to clients to help educate them.Delivered an exceptionally high level of professionalism and support to each client, upholding the company's commitment to service.Assessed the Project scope to ensure that all details and customer expectations were completely understood ahead of time.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Coordinated with systems partners to finalize designs and confirm requirements.Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Show less

  • Project Manager

    Apr 2018 - Oct 2019

  • Implementation Lead

    Jan 2018 - Apr 2018
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  DXC Technology

  Apr 2021 - now

  Project Manager I