Ahmad Jalal

Experience

• 

  UAE Exchange

  Mar 2008 - Aug 2010

  ➢Ensured exceptional service quality across all UAE Exchange branches globally.➢Responded to and resolved customer inquiries received via email.➢Utilized the BGS (Branch Grading System) to evaluate branch performance and identify areas for improvement.➢Implemented a Staff Rating System to assess employee performance and provide targeted training opportunities. ➢Managed daily cash handling procedures, including counting and verifying staff cash at closing.➢Secured partnerships and negotiated deals with corporate clients.➢Maintained accurate branch financial records by registering daily expenses and income reports.➢Facilitated account opening for non-resident customers in their home countries.➢Generated all necessary closing reports for branch operations.➢Handled the printing of manual and demand drafts.

  • CCD Executive /Sale

    Jun 2009 - Aug 2010

  • Head Teller / FC Sales

    Mar 2008 - Jun 2009
• 

  Jordan UAE Exchange

  Aug 2010 - Mar 2024

  ➢ Leads business development and Project management activities to achieve revenue and growth targets.➢ Develops and executes business strategies focused on market expansion and customer acquisition.➢ Conducts market research to identify new opportunities and understand customer needs.➢ Builds and fosters relationships with potential and existing clients and partners.➢ Negotiates and closes deals, ensuring contracts meet legal and company guidelines.➢ Manages the business development team, setting goals and providing coaching.➢ Analyzes sales performance and identifies areas for improvement.➢ Identify new services & products and expand the network of services offered and e-transformation methods.➢ Arrange business meetings, and events.➢ Develop marketing process and campaigns.➢ Develop trainings and best practice.➢ Track employee performance, goal achievement, and evaluate them accordingly.➢ Create rewards programs for outstanding employees to increase employee motivation to provide the highest performance and attract more customers.➢ Achieve local and global awards to raise the company's brand value. Show less ➢ Manage customer service operations, ensuring timely resolution of customer complaints and efficientmanagement of customer feedback across all touchpoints.➢ Improve the customer experience by developing and implementing strategies to enhance service andcustomer interaction through quality strategies such as mystery shopping programs and branch evaluationsystems.➢ Measure customer satisfaction and identify areas for improvement through periodic surveys or customer complaint reports.➢ Identify inactive and lost customers and re-activate them with the company.➢ Managed customer retention strategies such as the global benchmark (NPS) which measures customer recommendation rate and customer loyalty programs.➢ Measure the new customer acquisition rate and develop plans with stakeholders to increase the number of customers.➢ Contribute to the success of marketing campaigns and measure their effectiveness using performanceindicators.➢ Adopt voluntary training programs for Jordanian universities and public institutions to raise the company's profile among the community and build a strong brand.➢ Use data analysis tools such as Excel, Power BI, and SPSS to analyze big data and extract meaningful results for informed decision-making and increased profitability.➢ Implement training programs to enhance employee knowledge in a variety of areas, including customer service, marketing, Microsoft Office suite, data entry, product solutions, and electronic payments.➢ Leads business development and Project management activities to achieve revenue and growth targets. Show less

  • Business Development Manager

    Mar 2018 - Mar 2024

  • CCD assistant Manager / Business Development assistant Manager

    Mar 2015 - Mar 2018

  • Branch Head/ CCD supervisor

    Aug 2010 - Mar 2015
• 

  EcoPeace Middle East

  Sept 2024 - now

  BDM & National Projects Manager

  ➢Oversee project execution & sustainability.➢Develop business cases & feasibility studies.➢Foster investor engagement & partnerships.➢Manage stakeholder relations & communications.➢Ensure projects align with national development goals.