Anees Faasen

Experience

• 

  Ratanga junction theme park

  Jan 2010 - Feb 2011

  Guest Services Supervisor

  Maintaining a list of all contacts in the event of an emergency or other problems that may arise at any time• Training staff on customer service techniques and policies, such as greeting guests warmly, answering questions about services provided by the company, and helping customers check in or out Fnsuring that all customer requests are handled in a timely manner while following company policies and procedures• Providing feedback to managers regarding employee performance and recommending adzustments as needed• Answering questions from guests about park policies and procedures• Leveloping new team member training programs and overseeing existing training programs to ensure staff knowledge of company policies and procedures• —esponding to guest complaints regarding problems with park service, maintenance requests, or other issues• Monitoring attendance and ensuring that employees are working their scheduled hours 收起

• 

  Woolworths

  Apr 2011 - Jun 2014

  • Creating visual displays in line with the visual manual (in store and trading note) to maximize sales• Interpersonal and communication skills• Launch promotions according to special events (seasonal)• Ensure correct décor in place• Maintain all visual equipment and all merchandise diligently to minimize shrinkage• Maintain the Woolworths hygiene standards• Implement window concepts• Layout of in-store merchandising• In-store atmospherics and visuals• Team dress• Feedback and liaison directly with design team• Training the Visuals in the stores• Ensure that all displays are the same in all stores.• Train and manage all visual work throughout the food stores are up to standard.• Maintain the Woolworths standards and making sure the product on promotion is clear and effective.• Reporting to the Foods Regional Manager & Area Regional Manager.• Record all actions, negativity and positively within the customer/ visual displays.• Deliver an excellent customer service in lined with the business values.• Ensure customer service is the main priority on all management levels.• Do all revamps of full line stores & fsa stores• All renovations of stores from designing & layouts• Team leadership skills• Manage display expenses• Effective time management in a fast-paced environment• Deliver exceptional customer service and achieve sales results• Driven and able to multitask 收起 • Creating visual displays in line with the visual manual (in store and trading note) to maximize sales• Launch promotions according to special events• Ensure correct décor in place• Maintain all visual equipment and all merchandise diligently to minimize shrinkage• Maintain the Woolworths hygiene standards• Implement window concepts• Layout of in-store merchandising• In-store atmospherics and visuals• Team dress• Feedback and liaison directly with design team• Travelling to help & revamp other stores (local & up country) 收起

  • Visual Merchandiser Manager

    Sept 2013 - Jun 2014

  • Visual Merchandiser supervisor

    Apr 2011 - Aug 2013
• 

  TFG (The Foschini Group)

  Jul 2014 - Sept 2018

  • Be innovative, creative and fashionable• Fast, flexible and thrive on change and new challenges• Manage the VM standards and ensure world-class execution• Coach, guide and monitor in-store VM’s and teams• Communicate housing and seasonal trend guidelines • Implement measures and processes to manage VM standards• Deliver a great Customer Experience aligned to the Markham Brand values• Manage Visual display assets & Expenses• Be a quick decision maker, thinking on your feet• Be a great team player, but also be able to work independently• Have excellent organizational skills and the ability to delegate tasks• Have great communication skills and ability to present to groups• Believe that making a store visually appealing sells merchandise!!• Communicate and manage the brand visual merchandising standards across the region. • Attend brand training and cascade learning to the Regional/ Local VM team trough workshops and continued mentoring. • Facilitate timely installations of all seasonal campaigns in line with the brand global marketing and event calendar • Attend and support new markets and store opening 收起 • Set up external suppliers (security, analytics, workforce management, stock take) and manage to agreed budgets • Driving performance improvements through process development and innovation • Lead and manage loss-prevention through Loss Prevention standards and audits. Maintain a consistent process • Manage Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods • Work alongside HR to create, develop and implement policies, procedures and incentive schemes • Recruit and develop employees through coaching, mentoring and training; set goals with employees and conduct performance appraisals • Develop an operational stan 收起

  • Senior Field Visual merchandiser

    Jul 2014 - Sept 2018

  • Assistant operation

    Jul 2014 - Aug 2015
• 

  Metro

  Oct 2018 - Mar 2019

  Administrator

  Maintained a record of all guests and members coming to the gym.Handled all incoming calls and answered the enquiries made.Assisted the Duty Manager in maintaining the gym.Administered the payments made by the members.Resolved all customer complaintsMonitored incoming calls with a pleasant and professional voiceMaintained a tidy reception area and cleanliness of all gym equipmentEnsured front desk was well attended at all timesAssisted the Duty Manager in maintaining the gymPerformed body-wraps on clients and also helped clientele with operation of gym, sauna and all other equipment Sold nutritional supplements via educated personal advice targeted towards the client Re-organized, and maintained the cleanliness of the gym, body wrap machines, equipment, restrooms, etc. Maintained a record of all guests and members coming to the gym. Handled all incoming calls and answered the enquiries made. Assisted the Duty Manager in maintaining the gym. Administered the payments made by the members. 收起

• 

  The fix tfg

  May 2019 - Sept 2019

  Visual Merchandiser

  • Creating visual displays in line with the visual manual (in store and trading note) to maximize sales• Launch promotions according to special events• Ensure correct décor in place• Maintain all visual equipment and all merchandise diligently to minimize shrinkage• Maintain the Woolworths hygiene standards• Implement window concepts• Layout of in-store merchandising• In-store atmospherics and visualsProvided back-up supervision of the gym and independently managed the establishment when manager/owner was not present 收起

• 

  Superdry

  Dec 2021 - Jul 2022

  Assistant Store Manager

  Fmbrace and utiliEe customer service training principles • Ruild deep connections to the customer using training principles • Understand expectations and achieve targeted sales goals• Fnsure 100( Eone coverage • Lrive toward a high level of product expertise • Understand and demonstrate an understanding of —etail standards )store attendance, conduct standards, Matter of —espect, etc.O • Fnsure daily restock is completed • Fnsure all merchandising standards are maintained • Support other facets of the retail location )front of house, back of house, shipping and receiving, store opening and closing, customiEation, etc.O as business requires it • Nther duties as assigned 收起

• 

  Reebok Super Store

  Aug 2022 - Jun 2024

  Store Manager

  Completes store operational requirements by scheduling and assigning employees• Maintains store staff by recruiting, selecting, orienting, and training employees• Promotes optimum staff performance by coaching, counseling, and disciplining employees • Achieves jnancial obzectives by preparing an annual budget, scheduling expenditures, and analyEing variances • Identijes current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements • Fnsures availability of merchandise and services by approving contracts • Dormulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authoriEing clearance sales • Markets merchandise by studying advertising, sales promotion, and display plans • Secures merchandise by implementing security systems and measures. • Protects employees and customers by providing a safe and clean store environment• Maintains the stability and reputation of the store by complying with legal requirements • Letermines marketing strategy changes by reviewing operating and jnancial statements and departmental sales records• Beads operations by initiating, coordinating, and enforcing program procedures• Dacilitate timely installations of all seasonal campaigns in line with the brand global marketing and event calenda 收起

• 

  HI-TEC SA

  Sept 2023 - Jun 2024

  Senior Retail Store Manager
• 

  American Swiss Jewelers

  Jun 2024 - Jul 2024

  Senior Store Manager
• 

  TooMuchWifi

  Jul 2024 - now

  Brand Activation Manager