LaKisha Tyler, MPA

Experience

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  Food Lion LLC

  Jun 2004 - Oct 2012

  Customer Service and Sales Manager

  • Maximized sales by providing extraordinary customer service while minimizing shrink through proper utilization of Standard Practices.• Directly responsible for supervision of Assistant Customer Service Sales Manager, Sales Associate, Service Associate, Front End Sales Assistant, Assistant Customer Service Sales Mastery Trainer and Service Center Associates.• Assisted other store management to ensure Food Lion customer service standards were met and that the total store operated in compliance with the policies, standards, measures and regulations of Food Lion in the absence of other store management personnel.• Managed for all accounting functions and financial reporting of all revenue which averaged $140K per week.• Responsible for scheduling, interviewing, hiring, onboarding, training and development of all current and new associates.• Served as compliance manager for money transfer services such as Western union, bill pay and money orders. Show less

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  Schneider National

  Oct 2012 - Jun 2016

  Customer Service Representative/Account Manager

  • Establish and maintain inventory, accounting and shipment reports.• Account manager for two major accounts which operate on three campuses, generating a monthly revenue of more than $350K.• Build and maintain relationships with internal and external customers.• Conduct detailed daily, weekly, monthly and seasonal business review based on historical data, current trends and market forecasts.• Operate multiple supply chain and retail systems.• Facilitate corporate onboarding for all new hires and process new hire orientation packets.• Coordinate international and domestic freight imports. Show less

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  World Distribution Services

  Jun 2016 - Aug 2018

  Logistics Coordinator

  • Coordinate and monitor supply chain operations.• Recruit and coordinate freight carriers based on requirements and availability• Negotiate carrier rates for international inbound and domestic outbound freight.• Plan and track freight shipments per customer requirements.• Maintain internal logs and records of warehouse inventory and shipped orders.• Invoice customers for all services rendered.

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  ContainerPort Group, Inc

  Aug 2018 - Jul 2019

  Fleet Manager
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  Food Lion LLC

  Aug 2019 - now

  Customer Service Manager/Regional WFD Trainer

  • Maximized sales by providing extraordinary customer service while minimizing shrink through proper utilization of Standard Practices.• Directly responsible for supervision of Assistant Customer Service Sales Manager, Sales Associate, Service Associate, Front End Sales Assistant, Assistant Customer Service Sales Mastery Trainer and Service Center Associates.• Assisted other store management to ensure Food Lion customer service standards were met and that the total store operated in compliance with the policies, standards, measures and regulations of Food Lion in the absence of other store management personnel.• Managed for all accounting functions and financial reporting of all revenue which averaged $140K per week.• Responsible for scheduling, interviewing, hiring, onboarding, training and development of all current and new associates.• Served as compliance manager for money transfer services such as Western union, bill pay and money orders. Show less