Dimitar Lisickov

Experience

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  Duna Computers

  Jan 2009 - Aug 2009

  Apple sales manager

  All the sales of the Apple brand in Macedonia, working with dealers such as: Makedonski Telekom, T-Mobile, Germanos, 2Be, est. Finding new clients, marketing activities for increasing the brand earnestApple store manager.Placing orders, responsible for sales targets, managing with 4 sales specialist and their training for selling the Apple brand

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  Vip operator

  Nov 2009 - Jan 2012

  – Helping all sales channels direct, indirect and business handling with complicated sales situations (system or personal wise) – Taking care of after sales process and procedures – Responsible for closing deals for mobile hardware, and making the Vip operator portfolio – Negotiating with high value vendors such as Samsung; Nokia; Blackberry; HTC; Apple; Dell; Alcatel – Creating and managing the after sales process of all mobile hardware

  • Sales POS Administrator

    Jan 2011 - Jan 2012

  • Terminal manager

    Nov 2009 - Jan 2011
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  One.Vip DOOEL Skopje

  Jan 2012 - Apr 2017

  Business System Development and Support Team lider

  – “selling” ideas for different system solutions and interfaces to IT specialist for final realization by creating user requirements for the current systems that we are working on (CRM, Partner WEB, Remedy ticketing system, billing system (Wincash, SAP and ADX))– Negotiating with IT vendors as a part of different project (new and ongoing) – Responsible for the quality of system architecture and project management, analysis, development, implementation, testing and operational support of the requests related to the CRM, FMS, Wincash, Partner web and other applications– Covering the coordination, analysis, implementation, testing, quality of delivery for business requests, projects and processes, as well as further operational support and maintenance related to the Postpaid and Prepaid CRM systems Show less

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  A1 Makedonija

  Apr 2017 - Mar 2019

  Sales Development Team Manager

  - Making savings for over 20% by ensuring outstanding sales network by shop consolidation- Successfully implementing the new digital shop concept in A1 direct and partner stores - Shop efficiency improved by implementing bill payment and querying systems in direct sales shops - Getting first in customer satisfaction by establishing smooth processes and procedures for all the sales channels- Decreasing time to serve customers up to 15% by requesting unique but simple system solutions (Amdocs billing, Sugar CRM, SAP, Remedy Ticketing system, Partner Web portal, Wincash) Show less