Chris Yokota

Experience

• 

  EdTechTeam

  Feb 2015 - Jun 2017

  Operations Coordinator

  Oversaw registration process for all events, both domestic and international, ensuring a seamless experience for attendeesAssisted with invoices/Accounts Payable/Accounts Receivable, consistently meeting deadlines and exceeding expectationsOversaw the creation of an internal logistics team of shipping/receiving and warehouse creation, optimizing processes and improving efficiencyWorked cross-functionally with internal stakeholders to refine and improve existing processes, resulting in increased productivity and cost savingsWorked remotely to assist events all across the country, demonstrating exceptional organizational and communication skillsSuccessfully collaborated with 3rd party vendors to deliver goods/material/services to company events, ensuring a positive experience for all attendees Show less

• 

  Biosense Webster

  Sept 2017 - Jun 2019

  Technical Service Coordinator II

  Collaborated with Field Service Engineers and Clinical Account Specialists in the healthcare industry to diagnose and resolve problems with equipmentCoordinated new installations for a variety of products/systems as well as returns, streamlining processes and minimizing lead timesCommunicated with internal/external stakeholders to refine and optimize existing processes, resulting in increased efficiency and productivityGenerated and built comprehensive reports and dashboards in Salesforce, providing critical insights to management and sales teamsServed as point of escalation for problems that occur within the team, resolving issues with urgency and professionalismEstablished strong relationships with 3rd party vendors, ensuring successful installation and maintenance of equipment Show less

• 

  BDS Connected Solutions, LLC.

  Jul 2019 - now

  Led a team responsible for managing US Break-Fix operations, consistently meeting and exceeding expectations. Improved the program from "Opportunity" to "Best in Class" per the client. Collaborated cross-functionally to achieve client goals, resulting in increased brand presence and compliance in big box retailersProduced comprehensive reports for company executives and effectively communicated reporting and metrics to clients as requestedManaged project management in a nationwide multi-retailer environment, ensuring seamless execution of ad-hoc and continuity projectsDemonstrated exceptional leadership skills while overseeing team performance Show less Partnered with big box retailers such as Target & Best Buy to oversee display installation and update projects across the United StatesAnalyzed and collated data to generate reports, which were utilized to optimize project outcomes and improve presence and functionalityAssisted in managing US break-fix operations, ensuring timely resolution of issues and minimizing downtimeSuccessfully executed ad-hoc and continuity projects to improve brand presence and compliance in big box retailersManaged a multi-retailer team to ensure display presence and compliance, fostering a culture of accountability and high performance Show less

  • Client Service Manager

    Sept 2024 - now

  • Senior Results Specialist

    Jul 2021 - Sept 2024

  • Results Specialist

    Jul 2019 - Jun 2021