Alin POPESCU

Experience

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  CG&GC

  Jan 1994 - Jan 1997

  Sales Representative

  CG & GC Intelligent Technology Inc. – dealer TOSHIBA Copier • Fax • Notebook DivisionTasks: Prospecting potential customers promoting company’s brand productsCoordinating the Commercial Consultants in area and taking care of large accounts

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  M.T.IL Technologies& Systems

  Nov 1997 - Mar 2000

  Technical and Sales Support Engineer

  - elaborating projects for the customers- on-site services (installation, maintenance, trouble-shooting)- developing business relations with Romtelecom and others- technical support for ECI Telecom products (HDSL, SDH eq.)- equipment presentation and exhibition- after sales activities

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  Orange Romania

  Apr 2000 - Jun 2008

  - Secures that Marketing and Commercial departments will get a unique entry point to support the complex product and services evolution, both for consumer and corporate segments for projects that involves more than one technology- Optimize commercial business requirements from both client perspective and technology capabilities points of view- Translate business requirements into technical viable end-to-end technological solutions for complex projects that spread over Access, Core and Operations & Maintenance division – TTM / iTTM Projects- Account management support of marketing and commercial requests inside technical department from specifications, cost, planning and final project results point of view- Leverage and support “Design, Build, and Operate” teams to deliver timely, cost effective end-to-end products and services- Provide to commercial department professional pre-sales support in building client product and propositions for convergent services- Provide a transparent view of technical roadmap progress and achievements for technical, commercial, financial and FT group stakeholders- Clarification of technical solutions to be offered together with clients and commercial department Show less - Effective participation in following processes: Work Orders, DTT’s, NCR’s, ISO 9002 implementation, interventions, performing acceptance for new equipments installed in Orange Romania Network- KPI analyzing refer to SDH backbone and PDH access network- Level 2 activities – supports for MAR/COM Engineers regarding PDH, SDH and DWDM Transmission Network, including intensive on-call/on-duty services during the period- Participate in and follow-up NPP PDH Project (2001 – 2005)- Operation and maintenance SDH, PDH, LMDS equipment- Take over leadership regarding PDH Attestation process intra Orange Romania Technical Dept.- Take care and follow-up the crisis management tasks from transmission point of view when one incident over FO network occurred, including effective communication with all entities involved- Forcing traffic restoration actions over SDH transmission network using 1354 RM (NMS) when needed and in corresponding with O&M management decisions and SLA's agreed with ORO customers Show less

  • Technical Account Manager

    Jan 2008 - Jun 2008

  • Transmission Support Expert

    Dec 2000 - Dec 2007

  • COM BSS Engineer

    Apr 2000 - Nov 2000
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  Nokia Siemens Networks

  Jun 2008 - Apr 2012

  Services Solution Sales Manager

  - Provide Services Sales Support to Customer Teams (CT’s) in Romania as well as in Central-East Europe and South-East Europe Sub-Regions (RCS & RDS, Orange Romania, Vodafone Romania, Cosmote Romania and Romtelecom as part of OTE/DT Group, Public sector, Border Police, CFR S.A. – Romanian Railways, Makedonski Telekom Macedonia part of T-Mobile, VIVACOM/BTC Bulgaria)- Being part of the Global Services Sales Team on Sub-Regional level, leaded from Vienna and Milan- Acting as Solution Manager for Global Services part; analyze customer's bid documents (RFX) to identify the Services Scope, defining Services’ strategy, coordinates Regional Product Managers belonging to different Services Business Lines who have to contribute to the case- Steering Services Kick-off and follow-up meetings to check the case is running on the right way from scoping, costing and timing perspectives, active participation to Services Business Unit call approvals for final shaping before handing over Services part to CT for overall case consolidation- Consolidate the Services costing coming from different Professional Services BL’s (NI/Network Implementation, Care/Support Services, CSI/Consulting and System Integration and MS/Managed Services)- Consolidate pricing proposals in line with Services’ profitability targets- Staying in touch with the Account Managers & CT’s, Global Solution Engagement Managers responsible for the products part (Radio / CS & PS Core / BCS / IPT / OSS / VAS SEM’s) for aligning the Services scope.- Participate in customer meetings and work-shops to understand customer / operator needs and pains; matching them with NSN’ products / solutions / services and translate into viable end-to-end Services solution to provide clear value and benefits to the customer- Providing standard technical / Services solutions and offer material Show less

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  COSMOTE ROMANIAN MOBILE TELECOMMUNICATIONS SA

  Sept 2013 - Jul 2014

  Transmission Support Engineer – Operation & Maintenance Dept.

  Fault and Change Management tasks as per daily activities.

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  Ericsson

  Jul 2014 - now

  - Being the Problem Management Process Owner, within the Dynamic Service Management Team (besides Incident Management and Change Management)- Analyzes incidents as they occur. It gets triggered by Critical / Major Incidents whose Root cause is unknown – Reactive Problem Management;- Driving and Orchestrating all the Operations Teams (1st Level, 2nd Level, Field Services Organization, Automations team, 3rd Party Service Providers (HW/SW/Applications) during Incident's Investigations and Root Cause Analysis processes, Responsible for compiling Formal Major Incident Report as per pre-agreed SLA's (2 days Initial MIR, 5 days the Final MIR), drawing post-Incident Conclusions and based on them to make Recommendations and formal Action Points to Domain's responsible, including deadlines and quality targets, follow-up on Opened Action Points until they get Closed / Final Solution is implemented, Triggering the Change Management Process- Analyzes incident trends over a period of time to identify and solve potential problems (risks) before they cause incidents – Proactive PM;- Problem Management evolution towards Predictive approach, implement automation and Data analytics approach;- Following the process to diagnose the root cause of incidents, to determine the solutions to those problems and to drive implementation of determined solutions;- Responsible for managing the lifecycle of the problems;- Target is to prevent problems and resulting incidents from happening, also to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Show less Acting as Front End for any Transmission related issues for Service Delivery Manager, MSIP and GSC-India;- SME TX (Subject Matter Expert for Transmission Domain) for MTN South Africa Project, aligning the scope of different entities which should contribute in delivery phase (GSC-RO, GSC India, MSIP);- Supporting Services Delivery Manager in daily operations;- Problem Management on most affecting issues throughout whole delivery;- Monitor and report on the operational performance of the service delivery unit for a specific customer contract to the RDM & MSIP, based on the WLA requirements;- Participate as technical SME in the Periodic Formal Governance with MSIP to ensure regular update of important activities, initiatives & WLA (Work Level Agreement) KPIs Status;- Initiate and drive improvement plans to correct operational performance deviations towards a specific WLA, towards the global benchmark and targets. Show less

  • Improvement & Performance Manager

    Jan 2022 - now

  • Problem Manager

    Nov 2017 - Dec 2021

  • Optimization Transmission Senior Network Engineer

    Dec 2015 - Nov 2017

  • Transmission Support Engineer – Back-Office TX Dept.

    Jul 2014 - Dec 2015