Nelci Salles

Experience

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  Centro de Estudos e Informações Técnicas, Educacionais e Culturais

  Jan 1998 - Dec 2002

  Events coordinator

  - Answer to telephone, in person or electronic inquiries or forward to appropriate person - Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed - Prepare agendas and make arrangements for committee, board and other meetings - Key in, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents, from notes or dictates, using computers - Prepare information documents and promotional materials and send them by mail or electronically - Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases - Maintain inventory of office supplies and order supplies as required - Assess the need for advertising a business, develop and implement advertising campaigns for print and electronic media Show less

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  Brynwood Country Club

  Dec 2003 - Apr 2004

  Waitress

  • Take orders and relay to kitchen and bar staff, Serve food and beverages• Order and maintain inventory of wines and wine glassware• Clean and arrange the tables and restaurant and buffet area

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  Localiza rent a car

  Nov 2004 - Feb 2005

  Car-rental representative

  • Greet customers and discuss type, quality and quantity of merchandise or services sought for rental or lease• Maintain sales records for inventory control on the computerized inventory record keeping and re-ordering systems• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person inquiries

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  In France

  Aug 2005 - Jul 2006

  Fille au pair

  • Prepare daily and weekly schedules of activities• Teach, play and educated the kids about languages, money, values and cultural diversity• Follow, discuss and improve rules

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  Universidade Federal de Santa Catarina

  Jul 2006 - Dec 2006

  Employment agent at Department of Internships at the Academic Administration Office

  • Answered to telephone, in person or electronic enquiries or forwarded to the appropriate person• Perform a wide variety of duties involving the application of policies and procedures to administrative activities.• Co-ordinate, implement and maintain the administrative processes of the unit in accordance with University policies and procedures and the unit's goals and objectives

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  Programa de Educação Tutorial/PET Letras/UFSC

  Jul 2007 - Dec 2007

  Volunteer French Teacher (elementary)

  Basic language aspects, verbs, songs, to help the students to learn and love the French language studies.

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  AIESEC

  Jan 2008 - May 2008

  OutGoing Exchange Portfolio - OGX

  • Recruited and coached students who were interested in going abroad• Cultural chock seminars and information sessions• Project management

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  Universidade Federal de Santa Catarina

  Aug 2008 - Apr 2011

  Research assistant / Teaching assistant

  • Organized reference materials, visual aids and other materials as required by university professors or college teachers for lectures• Conducted seminars, discussion groups and classes thru the Moodle platform • Assisted in preparation and administration of examinations and grade them• Conducted literature reviews, surveys, laboratory experiments and other research for use in scholarly publications • Compiled research results and assist professor in analysis of results and preparation of journal articles or papers. Show less

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  ALPA

  Aug 2011 - Aug 2011

  Club de recherche d'emploi

  • Learned and used techniques of approach the hidden job market• Understood about the québécer job market

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  Société Internationale de Télécommunications Aéronautiques

  Aug 2011 - Apr 2012

  IT Support Center Agent | Dream Team | English | French | Portuguese | Spanish

  • High technological and multicultural environment• Communicated electronically and by phone with the users to provide advice in response to identified difficulties.• Consulted, collected, organized and maintained problems and solutions log for use by other technical support analysts.• Handled escalations between Internal and External resources to solve time sensitive issues due to Business Criticality.• Monitored and maintained client systems and infrastructure in IBM Maximo environments. Show less

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  LCI Education

  Apr 2013 - Oct 2014

  Employment and Internship Agent

  • Organized office process and procedures• Facilitated learning sessions about Uxibus job searching platform• Visited classes to present the Employment Office and answered questions • Interviewed, gathered, documented and analyzed graduates profile to provide awesome client service• Contacted employers and place in paid summer jobs over 60 students• Lead the annual report with 1500 newly graduated students in order to gather information and deliver reports in a variety of graphics, statistics and tables. Show less

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  Tupperware

  Oct 2013 - Apr 2015

  Counselor

  • Gathered needs and proposed solutions• Presented the advantages of the products• Offered a great client service prior to, during and after sales

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  TELUS

  Oct 2014 - Feb 2019

  • Worked as backline technical support for Google account managers and partners during customers’ transition to the new online billing model, providing solutions and assistance in the process• Prepared internal and external documentation for training and maintained reports on upcoming launches and deprecations, working closely with account managers, to find best solutions and optimizations to attenuate impact• Assisted account managers and partners by creating usage and optimization reports to be provided to customers• Identified and documented best practices to accelerate knowledge sharing (e.g help articles, training material) among Googlers, vendors, and partners Show less • Provided excellent support experience to inbound calls, online cases and follow ups to new or existing issues by phone and electronically. • Average of approximately 40 positive feedbacks per month• Employed analytical problem solving to find the optimal match between client’s needs and Google’s Apps solutions.• Participated and discuss strategies in several ‘Fair Processes’ in order to bring ideas and new methods to daily basis tasks and colleagues development.Awards received:• Top Performer Q3-Q4 – Based in metrics [2016]• Super Woman [2016]• Top Performer Q1-Q2 – Based in metrics [2016]• Peer-to-peer recognition received [2016]• Mama Bear – for the caretaker of the bunch [2016]• Busy Bee Queen – for the employee that is always on the move [2016]• Iron Woman [2015]• Top Performer Q3 – Based in metrics [2015]• Top Performer Q2 – Based in metrics [2015]• Community Ambassador - Gathering peers together [2015]• Skyward Award – Likelihood to Recommend [2015] Show less

  • Google Maps Deployment Agent

    Nov 2018 - Feb 2019

  • Business Help Desk Specialist for Google Cloud Support

    Oct 2014 - Nov 2018
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  Service Canada

  Jun 2022 - Mar 2023

  • Passport Officer [PM-01]

    Feb 2019 - Mar 2023

  • Business Expertise Advisor [PM-03]

    Jun 2022 - Feb 2023
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  Shared Services Canada | Services partagés Canada

  Mar 2023 - now

  • Project Officer [AS-02]

    Nov 2023 - now

  • Program Support Officer [AS-01]

    Mar 2023 - Nov 2023