Ibrahim Hajjaj

Experience

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  Al Aidon Company

  Sept 2005 - Sept 2006

  System Administrator

  • Install and setup Point of Sale software and all hardware environment, POS machines, Thermal printers, Cash drawers and customer display.• Network installation, Cabling, switching, Routers, and servers.• Install and configure Accounting Systems.• Provide user support and technical issue resolution via E-Mail, phone and other electronic medium.• Perform analysis of highly complex technical problems.• Resolve and troubleshoot large and highly complex problems.• Assist and coordinate with service engineers.• Participate in and support cross-functional teams.• Hardware Experience: Thermal Printers, Cash Drawers, Flat Scanners, Barcode Readers and Customer Display.• System Analysis, Design and Development POS system.• Provide training to clients in the use of system and applications.• Research and validate complex technical support issues.• Provide qualitative technical support to other departments.• Identify, verify and isolate problems and report on status. Show less

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  Mukhtar Group

  Sept 2006 - now

  IT Manager

  Networking:• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.• Implements network security at the regional level as established by corporate Security Director.• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.• Oversees the administration of the company's WANTelephony:• Manages and develops upgrades to the company's telephone system at the regional level.• Oversees all telephone changes, including routing for seating assignments.Training & Lab Maintenance:• Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.Internal Systems:• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Works with project teams to help implement Internal Systems.Help Desk Administration:• Oversees all help desk activities at the regional level.• Responds to escalated help desk issues.• Oversees the administration and maintenance of our tracking software.• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.Asset Management:• Builds and maintains vendor relationships and manages the purchase of hardware and software products.• Manages the purchasing of all software, hardware and other IT supplies at the regional level.• Ensures that company assets are maintained responsibly. Show less