Omnia Hashim

Experience

• 

  Qatar Airways

  Oct 2021 - now

  Customer Service Agent

  o Providing assistance and face to face to all customers at assigned locations within Hamad International Airport.o Provide feedback and updates on the daily operations to the shift in charge and remain in full compliance of company's policies and procedures.o Intervened into problem areas and handling complains to improve workflow and guarantee client’s satisfaction.o To reveal complaints from passengers and escalate out of hand situations to the senior team members, promptly when required.o Providing special assistance to customers with special needs or young travelers and senior citizens.o Initiate emails and communication protocols, acknowledges change as set by o the Qatar Airways or Discover Qatar.o Providing updates on all the DQ products list to be able to provide correct andadequate information to the customerso Assisting in sales and collect payments from the customers as per the Standardo Support the team & performing other department duties as directed by the shift incharge. Show less