Chi Hin Leung

Experience

• 

  Lloyds Banking Group

  Feb 2014 - Mar 2016

  IT Support Analyst
• 

  Hemmersbach

  Mar 2016 - Jun 2016

  Second Line Technical Analyst

  A 3 months FTC role working with HP Global Print Service to provide remote L2 Global Support to HSBC Holdings plc and its subsidiaries in readiness for their overseas relocation.

• 

  Xerox

  Jun 2016 - Nov 2019

  My role was to support and drive the successful delivery of Managed Print Service contracts to Xerox's key central government clients by collaborating with the wider operations team to produce relevant management information and measurement of key controls.Key Responsibilities:Attending service review meetings and forumsMonitoring service delivery performance against contractual governance and control requirements (ITIL based) with a focus on Incident Management, Service Level Management and Continual Service Improvement amongst othersProducing Management Information Reports on both regular and ad-hoc basis Supporting MI/evidence based strategic/operational planning Providing Management of third party suppliers including courier management and Xerox engineer managementProviding asset and consumable management including stock availability and operational optimisation Providing billing backing data and billing cycle supportSupporting transition projects to ensure service readiness (Change and Problem Management) Show less

  • Service Delivery Associate

    Jul 2018 - Nov 2019

  • Second Line Technical Support

    Jun 2016 - Jun 2018
• 

  Yorkshire Ambulance Service NHS Trust

  Nov 2019 - Aug 2021

  Data Analyst

  In my previous role as a member of the Business Intelligence Team, I was responsible for the analysis and interpretation of wide range of operational datasets in areas including 999, 111, Emergency Ambulance Responses, Patient Transport Service and Workforce to support the trust in delivering its operational goals and priorities.Key Responsibilities:Producing regular and ad hoc reports for both internal and external bodiesCreating and maintaining reporting data flows/workflows and dashboards (in Power BI, R and SQL)Demonstrating findings and reporting products to stakeholdersGathering and producing the information required to fulfil the relevant Freedom of Information requestsSupporting external bodies and senior staff in improvement and research projects Show less

• 

  NHS England

  Aug 2021 - now

  Cancer Alliance Data, Evaluation and Analysis Service (CADEAS) Cancer Waiting Times, Performance Analysis Team (Central)

  • Analytical Officer

    Oct 2022 - now

  • Analytical Support Officer

    Aug 2021 - Oct 2022