Arshed James

Experience

• 

  Nestle Pakistan Ltd

  Apr 1995 - Feb 2001

  Responsible for raw milk quality. Worked on new product (mainly UHT Milk) development.

  • Quality Assurance Coordinator Milk Collection

    Aug 1996 - Feb 2001

  • Management Trainee

    Apr 1995 - Aug 1996
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  Nestle Pakistan Ltd

  Aug 2001 - Feb 2005

  Quality Assurance Head of Karachi Factory Quality Assurance Head of Islamabad Factory

  • Quality Assurance Manager

    May 2004 - Feb 2005

  • Quality Assurance Coordinator

    Aug 2001 - May 2004
• 

  Nestle Pakistan

  Mar 2005 - Sept 2006

  Quality Assurance Manager

  Quality Assurance Manager Supply Chain (All products) + Corporate Water BusinessResponsible for Quality Managment of Supply Chain Operations and Water Business at Corporate level (3 manufacturing sites).

• 

  Nestlé Waters

  Oct 2006 - Sept 2010

  Ensured successful product and factory launches with reduced quality incidents. Overseeing food safety & quality assessments and approvals for new products, production lines, and manufacturing facilities. Contributed to enhanced food safety and quality compliance by conducting comprehensive factory food safety assessments across multiple sites through extensive travel and hands-on support. Fostered talent development and quality expertise by organizing annual quality workshops, providing onsite coaching and leading mission assignments across the Zone. • Reduced consumer complaints by 5% in retail and 10% in HOD products by driving the implementation of quality initiatives and resolving day-to-day quality issues across 20 countries and 35 manufacturing sites.• Achieved 100% implementation of the line health (hygiene) program by initiating and validating Cleaning in Place (CIP) processes to ensure consistent quality and hygiene standards.• Decreased Non-Quality Costs by 19% by implementing strategic quality improvements and optimizing factory controllable processes to minimize waste and inefficiencies. Show less Responsible for Quality Assurance Nestle Waters Zone Asia Oceania (7 Markets). Drive The Quality Performance of the Zone. Assist in the Implementation of Quality Elements of Nestle Waters Quality & Strategy in factories. Advise on day to day issues related to Quality. Achievements: Major contribution to food safety and quality compliance in Nestle Waters Factories in zone. Release of new lines. Reduction in Non-Quality Cost. Reduction in Consumer Complaints. Food Safety Management System compliance. Awareness and implementation of best cleaning practices in water factories. Show less

  • Quality Assurance Manager Zone Asia, Oceania and Africa

    Jul 2008 - Sept 2010

  • Quality Assurance Manager Zone Asia Oceania

    Oct 2006 - Jun 2008
• 

  Nestle S.A.

  Oct 2010 - Jul 2018

  Maintained consumer trust and operational continuity by facilitating swift and quality crisis management. Strengthened food safety and compliance across 20 countries and 4 manufacturing sites by governing quality operations and embedding zero-defect culture.• Attained 100% implementation of Compliance Assessment Tool by supervising a team of 32 quality professionals and driving adherence to quality standards.• Improved Product Confidence Level from 79.8% to 94.6% through targeted quality initiatives and cross-functional collaboration.• Prevented destruction of 240 tons of milk powder and 6K cases of product by devising pragmatic waste-avoidance strategies. Show less Ensured food safety and quality by administering Quality Management operations for Nestlé Dairy Strategic Business Unit (SBU) at global level (72 dairy factories). Enhanced quality management consistency by designing and executing Nestlé Quality Management System (ISO 9001 equivalent) and Standard Operating Procedures across all functions.• Reduction in major quality incidents and global consumer complaints for dairy products by driving quality initiatives across Nestlé Dairy operations.• Optimized Business Review of Quality meetings to define quality strategies.• Advanced quality improvement as SBU's Guiding Team Member in Global Foreign Body Complaints Reduction Network.• Approved quality standards for Dairy operations and proactively addressed regulatory changes by coordinating monthly Issue Round Table meetings. Show less

  • Corporate Quality Manager Nestle Equatorial African Region

    Aug 2014 - Jul 2018

  • Quality Manager Dairy Strategic Business Unit (Global)

    Oct 2010 - Jul 2014
• 

  Nestle Pakistan Ltd

  Aug 2018 - Jul 2019

  Quality Assurance Manager

  Directed team of 78 professionals to deliver operational excellence and continuous quality refinements. Maintained stringent quality benchmarks for milk sourced from approximately 62000 farmers.• Achieved 40% reduction in Aflatoxin levels and 16% surge in microbiology metrics.• Reduced quality costs by 32% through strategic optimization of testing frequency and deployment of sample pooling.• Ensured compliance with Nestlé Quality Systems, Best Practices, and ISO 22000 standards while managing Quality Department of Agricultural Services Department. Show less

• 

  Nestle Waters North America

  Aug 2019 - Mar 2021

  Director National Quality Lab

  Support 27 factories and Headquarter for Surveillance, Lab Performance, Technical Services and Research & Development.Build collaborative relationships with Marketing & Sales Business units, TAG/Engineering, Water Resources Team, Regulatory & Legal, Supply Chain and the Ready Refresh Business to protect End to End (E2E) product Quality. Support Innovation funnel and transform the lab to add technical services chapter.Design the future of the National Lab as a critical support element of the Nestle Waters Quality & Innovation strategy. Lead the Continuous Improvement activities for Quality Management Systems and Testing. Build consumer trust through consumer complaints handling escalated to National Lab.Achievements: Improved Turnaround Time, Lab transformation, Cost Saving Initiatives, Development Strategy Show less

• 

  Primo Brands / BlueTriton Brands Inc (Formerly Nestle Waters North America)

  Apr 2021 - now

  Director National Quality Lab

  Support 30 factories and headquarters by overseeing 4 pillars namely surveillance, lab performance, technical services, and R&D to maintain product quality across the supply chain. Sustain high proficiency across National Quality and Factory labs. Develop in-house capabilities for quality services, replacing reliance on Nestle Waters Global Product Technology Center Vittel, France. Directed continuous improvement for Quality Management Systems and testing by driving Total Productive Maintenance (TPM) activities and enhancing operational efficiency. Partnered with cross-functional teams (Marketing, Sales, Engineering, Water Resources, Regulatory, Legal, Supply Chain, and Ready Refresh) to enable End-to-End (E2E) quality and innovation alignment. •Achieved cost savings, improved turnaround time and approved 50 direct contact materials for new products through streamlined processes.•Maintained ISO 17025 and 4 states certifications, upholding consistent regulatory compliance.•Transformed lab operations by executing new strategies, integrating technical services, lab structure and building skilled team.•Implemented approval processes for PET, rPET, HDPE, plastic caps, colors, and aluminum packaging materials, ensuring compliance, sustainability and innovation.•Bolstered consumer trust through effective administration of escalated complaints and timely product quality resolutions.•Implemented consumer sensory insight (technical part) initiatives. Show less