Anthony Sharp

Experience

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  Peace Corps

  Aug 2006 - Jun 2009

  Volunteer

  Community Development

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  The Cadmus Group

  Nov 2013 - Nov 2017

  Senior Analyst, Energy Services

  On the Energy Services team at Cadmus, I provided advanced analytic and strategic consulting services to energy companies, utilities, governments, and non-profit organizations My job duties included:I planned, designed, and implemented research efforts to support program evaluations through primary and secondary data collection. The goal was to interpret data to reach meaningful conclusions and recommendations for inclusion in clearly written, concise reports and presentations.I led project management activities such as internal project coordination and budgeting. I would survey and interview program adminstarators and implementers, stakeholders, and participants. Show less

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  Kros International USA

  Nov 2017 - now

  North American Strategic Partnership Representative

  www.KrosInternationalUSA.comThe new, radically efficient, lightweight designed urinal for large outdoor sanitation solutions. In the essence of simplicity, Kros is the first of its kind: a square divided into four partitioned quadrants allowing simultaneous use by four men, side-by-side with ample separation and privacy.International distribution rights: Western Hemisphere

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  Freddie Mac

  Jun 2018 - now

  Customer Experience Specialist

  -Develop customer journey maps and touch points.-Manage implementation of Clarabridge to analyze unstructured text data into action customer insights.-Design, administer and analyze surveys for multiple segments and technologies.-Correlation testing and modeling between financial metrics, terms of business, customer satisfaction and sentiment, employee engagement, and Workplace Analytics.-Conduct in-depth, multi-step research utilizing primary (surveys and phone interviews) and secondary (Salesforce, inContact, financial metrics) data collection. -Develop and transitioned interim customer feedback repository into a Salesforce component which now houses 20,000 feedback records dating to 2017; Designed to scale-up and analyze.-Visualize complex datasets to help the lowest practical user make informed customer centric decisions.-Link and triangulate data points to convey customer sentiment at each touchpoint. Show less