Halyna Popovych

Experience

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  Міські інформаційні системи,СТ

  Jan 2005 - Jul 2008

  Accountant, specialist in category 1
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  Міські інформаційні системи, СТ

  Aug 2008 - Jan 2013

  Head Accountant

  accounting in full.

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  UOMH "Vasylyna"

  Mar 2019 - Dec 2020

  Accountant

  accounting of non-profit in full.

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  Ciklum

  Apr 2021 - Jul 2022

  Customer Support Specialist

  - Respond to customers’ request (in quick and efficient manner) through chats and emails (mostly).- Identify and assess customers' needs in order to achieve satisfaction.- Provide first level support to the company’s clients by chat, e-mail (mostly).- Understand and analyze customers’ problem, find appropriate and acceptable solutions.- Following up with a client to ensure the problem is resolved.- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.- Ensure customer satisfaction and provide professional customer support- Provide regular and accurate reporting on a daily basis. Show less

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  Maven Research

  Jul 2022 - now

  Customer Success and Account Manager

  Expert Answers, On Demand! Empowering your team to solve problems and drive innovation with savvy advice, guidance, and knowledge. Maven Research is the Global Knowledge Marketplace - a global network of industry professionals, thought leaders, and experts who seek to connect with others to share their knowledge. Maven allows professionals to participate in short-duration consultations and surveys in exchange for direct compensation by Maven’s clients.As a Customer Success and Account Manager, my primary responsibility is to oversee the execution of projects for our clients. I ensure the successful completion of research requests and facilitate interactions between Maven experts and our clients, enabling them to make more informed business decisions. I take pride in delivering world-class client service characterized by responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm. I strive to set an example of excellence in client service for others within the organization. I specialize in designing and implementing customized research solutions tailored to our client's specific needs. Each assignment presents an opportunity for me to create innovative solutions and contribute to the development of key client relationships. Join me in our journey of providing exceptional project execution, fostering client satisfaction, and driving impactful results. Let's collaborate to deliver outstanding service and exceed our client's expectations. #AccountManagement #ClientSuccess Show less