Raymond Cruz

Experience

• 

  HCLTech

  Jul 2018 - Jun 2019

  Network Security Engineer

  My Basic Job Role:1: Writing test case to perform vulnerability and penetration testing.2. Using kali and parrot OS to deploy tools to test the system and report bugs and vulnerability .3. Eliminate False-positives and prepare detailed report to the client as well as the developer Team to fix the issue.

• 

  Cisco

  Jun 2019 - now

  Working as a Switching engineer in Cisco's Technical services(CX/TAC) for its global Enterprise customers. My basic jobresponsibilities include the following :1. Handling issues related to switching protocols onvarious Catalyst platforms like Cat3K,Cat6500,Cat9300, 9400, 9500,9600, Cat9200, Cat4500 ,ME and IE switches etc.2. Working on technical issues related to Switching concepts and layer 2 protocols.3. Replicating customer issues in the lab and finding out the software /hardware defect if any.4. Interacting with Engineering teams for Bug fixes, escalations.5. Interacting with customers, answering their queries , providingtraining to them when required. Show less

  • Technical Consulting Engineer II

    Aug 2021 - now

  • Technical Consulting Engineer

    Jun 2019 - Jan 2022