Abdelrahman Ashraf

Experience

• 

  GDG New Cairo

  Sept 2017 - Aug 2018

  Resources Team Member
• 

  Ergasti Digital

  Jun 2019 - Aug 2019

  Software Developer Intern

  • Developed a website which helped the company improve the way they manage, visualize and keep track of their work using the Asana API and MERN Stack.• Developed a mobile application that would be used as a points-and-rewards app using React Native and MERN Stack.• Participated in developing a website that would be used to facilitate the work flow between doctors, medical reps and customers using WordPress, PHP and Vue.

• 

  Future Systems | ITSM Solutions

  Sept 2020 - Nov 2020

  Information Technology Intern

  • Researched and prepared presentations about ITSM and ITIL.• Setup the required work environment which consisted of three parts: Database Server, Application Server and Administration Workstation Server that ran on locally hosted virtual machines.• Created virtual structures of companies and organizations using the IBM Control Desk and practically used the IBM Control Desk to manage the IT services and products present in these virtual structures.

• 

  Oracle

  Dec 2022 - now

  Advanced Services Engineer, CSS Tech Delivery, Cloud Infrastructure

  • Implemented, managed, administered, and supported the full infrastructure stack (servers, storage, network, OS, and virtualization)• Troubleshoot system issues and performed root-cause analysis• Managed Production Data Centers, Disaster Recovery Data Centers, and Remote Replication & Backup Sites• Performed patching and upgrading processes for customers' systems• Provided 24/7 rotational advanced technical support• Provisioned and managed small-scale cloud infrastructure systems hosted on OCI• Automated OCI infrastructure deployment and management using Terraform & Ansible• Performed configuration & performance assessments and system health checks reports• Created detailed documentation to help customers easily understand the technical aspectsSupported the following products:Operating Systems: Oracle Linux - Oracle SolarisVirtualization Technologies: Oracle VM - KVM - OLVM - Oracle Solaris ClusterStorage Technologies: ZFS Storage Appliance - ExadataEngineered Systems: Private Cloud Appliance - Supercluster - ExalogicCloud Technologies: Oracle Cloud Infrastructure - Terraform - Ansible Show less