Jonathan Hiehle

Experience

• 

  Kroll Background America Inc

  Apr 2011 - Aug 2013

  Database Researcher

  • Conduct Medical, Civil, and Criminal Background Screening Checks both rapidly and accurately • Train both domestic and international staff members in services and procedures• Track and report productivity statistics for the unit

• 

  Willis Towers Watson

  Aug 2013 - now

  • Manage team workload and field queries from junior and international processors.• Organize and lead meetings with Clients and Account Managers to prepare for renewals, resolve servicing issues, and improve performance.• Train new processors in insurance basics, Acord forms, and procedures for issuance of Midterm and Renewal Proofs of Insurance.• Create and issue Certificates and Auto ID Cards for Midterm requests, Renewals, and New Business• Take phone calls from Clients, Certificate Holders, and Account Managers to take new requests and resolve disputes Show less

  • Client Relationship Director

    Jun 2016 - now

  • Certificate Processor / Senior Specialist

    Aug 2013 - Jun 2016