Fayme Tanoko

Experience

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  Shanghai Marriott Hotel City Centre

  Aug 2014 - Jan 2015

  Front Office Management Trainee

  Standing in the heart of Pearl of the Orient, Shanghai Marriott Hotel City Centre is continuing the prestigious legacy of J. Williard Marriott to bring all guests travel brilliantly. With 720 rooms, 7 conference rooms, 5 innovative restaurants, and 2 ballrooms, makes the hotel as one of the biggest & busiest hotel in Shanghai.As Front Office Management Trainee, I was positioned to support the Executive Lounge team. As part of the team, I was able to learn various tasks in order to be a Brilliant Host.Executive Lounge Butler Trainee:• Ensuring the workflow of the F&B Operation Time works well• English-speaking Guest Relation to gain comments, feedbacks, and requests of guests• Knowledgable about city's information• Assisting with all concierge's works in Executive Lounge (storing luggage, scheduling transportation, organising a tour)Executive Lounge Agent Trainee:• Performing the Front Desk Agent tasks (check-in, check-out, extending reservation, etc.)• Preparing VIP guests list• Welcoming all repeat guests, VIP guests, Marriott Rewards members• Completing paperwork for Executive Lounge Butler TraineeFront Office Management Trainee:• Working closely with Guest Service Manager (Duty Manager) for all shifts (morning, afternoon, night)• Learning to do a planning for what's coming• Leading the Executive Lounge Butler team Show less

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  The St. Regis Bora Bora Resort

  Feb 2015 - Jun 2015

  Butler Trainee

  "On earth, there is no heaven, but there are pieces of it." - Jules RenardSt. Regis Bora Bora is offering a paradise perfected in the middle of the Pacific Ocean. Together with more than 90 villas, 5 avant-garde restaurants, 2 swimming pools, a private beach and lagoon, the resort promises their excellence in bringing the heaven piece on earth.As Butler Trainee, I am responsible to deliver the St. Regis Butler Signature Service and assist the guest with various requests and tasks.Butler Trainee:* Delivering a Bespoke Service to guests* Creating a Seductive Experience for guests* Uttering the St. Regis Signature Butler Service: Packing & Unpacking, Shoe Shine, Wake-up Call Beverage, Butler Service Desk, E-Butler* Welcoming guests upon reaching the resort* Bidding a farewell to guests upon the end of their stay* Resort introduction* Translator for Chinese guests* Inventories of butler pantry* Handling complaintsCross-training to different departments (Concierge, F&B department, Housekeeping department, Bridal Boutique of Sales & Marketing, SPA) Show less

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  InterContinental Shanghai Puxi

  Jan 2016 - Jun 2016

  Management Trainee

  InterContinental Shanghai Puxi is a five-star hotel located in the heart of Shanghai. Delivering the excellence service, the upscale property gain a good reputation among business travellers.As a Management Trainee, I had a cross-training to different departments and was in charge to be in the Guest Relation team assisting Guest Relation Manager.Cross-training program:• Intensive training in Housekeeping Department: Room Attendant, Turndown Service, Public Area Attendant, Storage Clerk, Room Supervisor, Public Area Supervisor, Secretary, Administration• Intensive training in Call Centre• Concierge• Club InterContinental• Rooms Division Trainer: English training and excellence standard training to all Front Office associate• Guest Service Manager (Duty Manager)Guest Relation Agent:• Preparing & welcoming VIP Arrival • Assigning rooms for VIP guests• Managing IHG Loyalty Program: Rewards Club and IHG Ambassador• Performing the Front Desk Agent tasks (check-in, check-out, extending reservation, etc.)• Managing the flow of the lobby area• Assisting Front Desk when in needs• Keep in touch with VIP guests in the property• Working with Guest Relation Manager to design a new system to update the workflow of Guest Relation department Show less

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  Courtyard by Marriott Green Community

  Sept 2017 - Oct 2018

  Front Desk Agent

  With the never-ending possibilities, Dubai has soar up to be top destination for travel. Not limited only for leisure, the business potential of this emerging global city is skyrocketing in anticipation of Dubai Expo 2020.As a Front Desk Agent, not only I am responsible in managing and completing Front Desk tasks, I also had the opportunity to learn and cover part of Rooms Controller tasks in the absence of the role. Additionally and not to forget covering in-property Reservation Department.Front Desk Agent:• Performing check-in and check-out• Managing guest inquiry for reservations• Handling guest complaint• Ensuring guest satisfaction• Assisting AYS (call center) when needed• Assisting Supervisor to complete pre-paid reservation• Updating reservation with billing instruction and rooms allocation for next-day arrival• Creating reservation• Balancing the two different internal system for reservations and Property Management System (PMS)• Understanding and completing tasks in manual system of Marriott Rewards Loyalty Program• Creating group booking• Managing & organizing contract group reservations• Front Office in-charge during absence of Managers/Supervisors Show less

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  Naman Retreat

  Jan 2019 - Oct 2019

  Revenue Management Trainee

  The present-day trend of travel in Da Nang city catches investors from various part of the world and lead into a rapid hospitality development. The immense increase of tourist leads into competitiveness between establishments.As a Revenue Management Trainee, I have the responsibility as Acting E-commerce Manager under the guidance of Revenue Manager and General Manager. In the process of learning the Revenue department of the hotel, I had a cross-training to Reservation department and others in order to fully grasp the basic knowledge of the product and the system. Not only limited to Revenue department, I also assist Front Office department in performing as Acting Guest Relation Manager in non-face-to-face interaction. Acting E-commerce Manager tasks:• Managing OTA channels data and rooms inventory• OTA administration (setup, invoice, web development)• Market analysis of demand, production, and trend• Price analysis of competitors set and the hotel itselfRevenue Management Trainee:• Room rate analysis• Explore additional revenue opportunity• Prepare sales report and revenue report• Package and rate setup• Revenue analysis Show less

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  Accor

  Oct 2019 - now

  Cluster Revenue Analyst for ibis Styles Bali Petitenget and ibis Styles Bali LegianAs a Cluster Revenue Analyst, I am responsible to manage both properties in maximizing each' revenue:• Room pricing• Room rate analysis• Creating & analyzing top-line revenue of hotel's budget data• Explore additional revenue opportunity• Planning campaign strategy to maximize production• Prepare sales report and revenue report• Package and rate setup• Revenue analysis• Room pricing• Managing OTA channels data and rooms inventory• OTA administration (setup, invoice, web development)• Market analysis of demand, production, and trend• Price analysis of competitors set and the hotel itself• Others: Weekend MOD, supervising Reservation department, Digital Marketing animation, assisting Sales team in contracting Show less

  • Cluster Revenue Manager

    Jun 2024 - now

  • Revenue Manager

    Jun 2023 - Jun 2024

  • Assistant Revenue Manager

    Jun 2022 - Jun 2023

  • Revenue Analyst

    Jun 2021 - Jun 2022

  • Cluster Revenue Analyst

    Aug 2020 - Jun 2021

  • Distribution Support

    Jun 2020 - Jul 2020

  • Cluster Revenue Analyst

    Feb 2020 - May 2020

  • Revenue Analyst

    Oct 2019 - Feb 2020