
Radhika K R
Customer Service Executive

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About me
FPM Scholar in Marketing | Academic Researcher in Consumer Behavior
Education

HMT School Bangalore
1991 - 1995SSLCOne among top 3 scorer in Class.School General Secretary for the year 1994-95.State level athlete and represented school at State level Competitions.

Indian Institute Of Technology
-Certification Course in Supply Chain Analytics Supply Chain Analytics
Maharani Lakshmi Ammani Womens College, 18th Cross, Malleshwaram, Bangalore 12
1995 - 2000Bachelor of Commerce (B.Com.) BANGALORE UNIVERSITY Advanced Financial AccountancyAn active Student Union member.Coordinated all college events.Participated in Inter collegiate competitions and represented our college.Active member Student Federation of India.

Symbiosis Institute of Management Studies
2008 - 2009Post Graduate Diploma in Retail Management Retailing and Retail Operations
Visvesvaraya Technological University
2007 - 2009Master of Business Administration (MBA) Marketing/Marketing Management, General University 3rd Rank.
Experience

Jindal Naturecure Institute
Jan 2000 - Apr 2006Customer Service ExecutivePassionate hospitality professional dedicated to delivering exceptional customer service experiences. Skilled in anticipating and fulfilling guest needs, resolving issues promptly, and maintaining a positive and welcoming atmosphere. Committed to upholding the highest standards of hospitality to ensure guest satisfaction and loyalty.

Gogte Institute of Technology
Jul 2009 - Sept 2010Assistant Professor in Marketing and Asst. Placement OfficerTaught marketing subjects, including Services Marketing, Sales and Distribution, and Brand Management. Held the profile of Assistant Placement Officer, overseeing engineering and MBA placements to ensure successful career outcomes for students.

Foyer
Nov 2012 - May 2015Retail Store ManagerStore Manager for a luxury store in New Delhi, serving diplomats, business leaders, and NRI tourists. Managed operations, visual merchandising, team performance, staff orientation, daily cash reconciliation, and customer management.

Klecbalc
Mar 2016 - May 2017Faculty in Management Education.Taught management subjects like Marketing and Business Communication. Coordinated Industry-Institute Interface activities, organized talks by industry experts, and facilitated placement activities.

BET's Global Business School, Belagavi
Sept 2017 - Oct 2020Assistant ProfessorExperienced in teaching Services Marketing, Marketing, Retail Management, and Business Statistics. Served as the Single Point of Contact (SPOC) for the NPTEL project of IIT Madras. Contributed to the development of pedagogy for the university, enhancing educational methodologies and student engagement.
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Goa Institute of Management (GIM)
Oct 2020 - nowDoctoral Research Scholar in MarketingA passionate and dedicated FPM scholar specializing in Marketing, focusing on consumer behavior and branding. Committed to advancing academic knowledge and contributing to the marketing field through rigorous research, innovative methodologies, and impactful publications. Skilled in quantitative and qualitative research, data analysis, and academic writing.
Licenses & Certifications

Supply Chain Analytics
IIT RoorkeeJan 2018- View certificate

Entrepreneurship Essentials
NPTELMay 2019 - View certificate

E-Business
NPTELAug 2018
Honors & Awards
- Awarded to Radhika K RUniversity Third Rank Chancellor, VTU Belgaum Jul 2009
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