Nor Affendi

Experience

• 

  KFC

  Jun 2018 - Aug 2018

  Food Service Worker

  Doing part time job at KFC franchise.Handling customer order

• 

  Ambienz Holidays

  Nov 2018 - Apr 2019

  Student Intern
• 

  Malaysia Airlines

  Jun 2019 - Aug 2019

  Food And Beverage Assistant
• 

  Malindo Air

  Nov 2019 - Nov 2020

  Customer Service Assistant

  -Handle Ground service / Guest service at counter and gate area.-Ensure to follow SOP, OTP in routine to avoid any delay flight on ground.- resolve passagers situation at service counter.-Handle transition in a timely manner including over sales delayed or cancelled flight, and any issued revolving around lost / damage luggage

• 

  J&T EXPRESS (MALAYSIA ) SDN BHD

  Nov 2020 - Jun 2021

  Front Office Supervisor

  -Pickup parcel at counter and separete by postal code-Follow SOP in parcel handling to avoid any misplace and damage of parcel-Resolve customer situations by providing solution depends on customer problem until meet their satisfaction.-Arrange rider to pickup and deliver parcel-Do daily routine to state closing account at the end of operation daily.

• 

  YAYASAN SOFA

  Sept 2021 - Dec 2021

  Administrative Assistant

  - Adminstrative And Office Support For Supervisor- Answering telephone call and direct visitor-Handling Online service by dealing using social media (whatsapp /facebook/telegram)- review Orders on whatsapp before packing item- follow up parcel status and update to customer

• 

  KAWAN INTERNATIONAL TRAVEL SDN BHD

  Jan 2022 - Feb 2022

  Tour Consultant

  - Handling Customer- Do connections with tourism industry player ( oversea travel agency / local travel agency and fetch fo contract rate)- blasting promotion in company social media- create travel itenary and list up costing and present to customer- handle hajj / umrah quotation.

• 

  GTR

  Feb 2022 - Feb 2024

  •Monitor staff movement and handle staff disciplinary issues.•Work closely with the superiors and management and compile weekly report to Duty Manager Support day operation.•Prepare duty roster to assign job delegation and motivate staff •Promote teamwork and efficient communication between staff and check staff grooming. •Check Serviceability of equipment for daily operation, highlights any suggestion to department -Handle Ground service / Guest service at counter and gate area.-Ensure to follow SOP, OTP in routine to avoid any delay flight on ground.- resolve passagers situation at service counter.-Handle transition in a timely manner including over sales delayed or cancelled flight, and any issued revolving around lost / damage luggage- Handle passanger's check in their baggage at counter.- Monitoring flight closing announcements to ensure pax dont miss their flight.

  • Guest Service Officer

    Oct 2022 - Feb 2024

  • Guest Service Agent

    Feb 2022 - Oct 2022
• 

  Malindo Air

  Mar 2024 - now

  Customer Service Officer

  -Handle Ground service / Guest service at counter and gate area.-Ensure to follow SOP, OTP in routine to avoid any delay flight on ground.- resolve passagers situation at service counter.-Handle transition in a timely manner including over sales delayed or cancelled flight, and any issued revolving around lost / damage luggage- Handle passanger's check in their baggage at counter.- Monitoring flight closing announcements to ensure pax dont miss their flight.