
Jeremy Brown
Guest Services Manager

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About me
Assistant General Manager of the Westborough Country Club
Education

Oklahoma State University
2014 - 2017Hotel Restaurant Administration Hotel, Motel, and Restaurant Management 3.91Activities and Societies: Phi Upsilon Omicron member National Society of Collegiate Scholars member I am a Senior at Oklahoma State University in the College of Human Sciences studying in the field of Hotel, Restaurant and Administration. Since enrolling at OSU I have maintained a very high GPA and recently I was selected to join National Society of Collegiate Scholars (NSCS), Phi Upsilon Omicron. Phi Upsilon only invites students that are in the top 15% in the college of Human Sciences. As a Senior I was invited and initiated into Eta Sigma Delta an Honor Societal for HRAD majors.

Northern Oklahoma College
2013 - 2015Associate in Science Arts and Sciences General Studies Basic Skills and Developmental/Remedial Education AActivities and Societies: Prep college for OSU May of 2016 I was awarded an Associates Degree in General Studies from NOC.
Experience

Amelia Island Plantation
Mar 1993 - Mar 1999Guest Services ManagerI worked for the Amelia Island Plantation for five years. Amelia Island Plantation is a 1400 acre Resort on Amelia Island. The Plantation offers Ocean view villas, Golf Course and Marsh View condominiums and private residences. The Plantation also built a 240 room hotel and convention center catering to convention business. I began working as a Front Desk Clerk for 18 months then transferred to Guest Services as a bellmen. After working in the department for a year I was promoted to Guest Services Manager overseeing a staff of 50 employees for the positions of Bellmen, Doormen, Valet and Concierge. Show less

The Ritz-Carlton Hotel Company LLC
Nov 1999 - Dec 2009Event Planner / Fine Dinning WaiterWorked as a Destination Event Planner selling entertainment, party themes, and decor.Worked for 5 years in a 5 star, 5 diamond restaurant called the Grill. Worked for 3 years in all positions of the Cafe, a 4-star casual restaurant at the Ritz-Carlton.

Oklahoma State University
Jan 2010 - Jun 2018Event Planner for the Presidents OfficeAs an Event Planner for Presidents Office at Oklahoma State University. I plan student receptions, private and executive dinners and community events, on the campus of Oklahoma State University.It is an honor to work for and plan events for President Burns Hargis and First Lady Ann Hargis. I also work as a hospitality specialist in the Presidents Suite at Boone Pickens stadium for all home football games.

Walt Disney World
Jun 2018 - Jul 2020I worked as a Front Office Guest Experience Manager at Disney's Port Orleans Riverside Resort. We had 2400 rooms we managed on a staff of 10 Front Office Gems. Our total staffing included the positions of Front Desk Agents, Concierge, Guest Services Coordinators, Lane Greeters, Luggage Coordinators, Bellman, Doorman, PBX, Back Office Supervisors, and Front Desk Supervisors and Overnight staffing. Our staff levels exceeded 100 Cast Members. I worked hard to improve the guest arrival process by focusing on a seamless check in experience. I also worked closely with the Bell Services department. Show less
Food and Beverage Manager - Disney's Yachtsman Steakhouse
Jul 2019 - Jul 2020Front Office Guest Experience Manager - Port Orleans Riverside.
Jun 2018 - Jul 2019

Campers Inn RV
Jul 2020 - Jul 2021RV Sales Specialist
The Amelia Island Club
Jul 2021 - Oct 2024Restaurant Operations ManagerExcited to accept the position of Restaurant Operations Manager for the Amelia Island Club. The Club has undergone a beautiful renovation and is treasure for members and guests.

Westborough Country Club
Oct 2024 - nowAssistant General Manager
Licenses & Certifications

Introductory Sommelier Certified
The Court of Master SommeliersJul 2007
Serve Safe
National Restaurant AssociationOct 2015- View certificate

Cvent Supplier Network Student Certification
Cvent
Honors & Awards
- Awarded to Jeremy BrownPhi Kappi Phi Phi Kappi Phi Oct 2017 Phi Kappa Phi is a National Academic Honor Society founded in 1893. Phi Kappa Phi recognizes and promotes academic excellence in all fields of higher education and engages the community of scholars in service to others. Phi Kappa Phi is offered to the top 10 % of academic students across all majors at Oklahoma State University.
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