Nowrush Rifai

Experience

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  Firstsource

  Jan 2015 - Aug 2015

  Customer Service Representative

  Assisting customers with questions and concerns by answering inbound calls per day to address customer inquiries. Resolve issues and provide information on new products and services and direct calls to designated individuals or departments.

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  Kuwait Food Company (Americana)

  Jan 2016 - Jan 2018

  Operations Team Member

  With highest knowledge about food safety worked with customer service to resolve issues. Taking extra steps by going above and beyond to make customers happy. And responsible for food preparation, maintaining cleanliness, taking orders, ensuring quality control.

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  Yas Waterworld Abu Dhabi

  Feb 2018 - Nov 2022

  To lead and be part of a team that ensures the safe, efficient operation of the facility, optimizing staff performance and guest satisfaction. Followed by responsible for every aspect of the day to day operations, including key functions such as Staff management Managing Guest Experience Strategic planning and development Monitoring health and safety Discover training needs and provide coaching Follow up and update all standard operations procedure(SOP) Working directly with other departments and partners to achieveGSS & NPSPlan and organize personal class teaching outlines, methods and goals, conduct vigilance awareness trainings(VAT) and training Scenarios that support the general teaching outlines provided by Ellis and Associates and Rescue/CPR programs followed by Organizing and directing activities of quality of assigned participants in order to provide a high level of quality instruction for all students. Helping to organize and assist in the development of special programs, activities or instruction Show less Responds to all guest requests with friendly, knowledgeable service and support. Provided top quality control and eliminate down time to maximize revenue by solving unresolved guest issues to exceed team goals and collaborating with colleagues to implement guest service initiatives.Attentively watch over swimmers being quick to identify those in distress, followed by ensuring compliance with pool and attraction policies and procedures offered suggestions to staff to maximize safety awareness. Ensure full regulatory compliance for all staff members and swimmers and lead safety training to enhance overall awareness and skills. Show less

  • Operations Team leader/ ILTP Instructor

    Feb 2021 - Nov 2022

  • Aquatic Operations/Guest Relations Officer

    Feb 2018 - Feb 2021
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  Miral Experiences

  Oct 2022 - now

  Operations Assistant Manager

  Directly manages team of supervisors and indirectly manages their respective frontlines to include their on and off the job training, daily attendance,grooming,coaching,appraisals and personal development plans Ensure departmental policies,procedures and performance standards are being implemented and maintained throughout their areaReview departmental policies, procedures and performance standards to ensure these are up to date,correct and propose changes as appropriate to ensure higher levels of customer service Review satisfaction results for their areas and identify any trends and share observations and suggestions with their managers Show less