Nicolas Ramirez

Experience

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  Defensoría del Pueblo Colombia

  Jun 2007 - Jan 2008

  Developer PHP

  Analysis, design, and development of an information system for the entry, registration, statistics, and management of requests at the Defensoría del Pueblo - Regional Caldas, developed in PHP and MySQL.Development of user authentication module, registration of requests, account and permissions management, statistics module, and correspondence registration module.

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  Bizagi

  Nov 2008 - Apr 2009

  Ingeniero de Desarrollo

  Responsible for and administrator of internal and external wikis (Extensions and DBA) - MediaWiki. The BizAgi product is documented on these wikis.In charge of and administrator for BizAgi Modeler Forums and Xpress Version Forums (DBA and site) - Community Server.Responsible for the technological administration of the company's website.Administration of the Partners Zone (DBA and site).Administration and maintenance of production servers.

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  Everis

  Jun 2009 - Sept 2012

  IT Consultant

  Project - Movistar MobileAnalysis, design, and development of custom requirements for the Movistar self-management webpage (Online Service) - www.movistar.coSkills in .Net C#, VB, Microsoft SQL Server 2005, Oracle.Analysis and design of Windows services, WCF services.Analysis and design of databases.Execution and validation of test cases for the number portability project.Project - Movistar Fixed, 2009 - 2010Skills in .Net C#, Microsoft SQL Server 2005, CCF (Customer Care Framework). Analysis, design, and integration of web applications with desktop applications according to client requirements.Productivity Project - UNE, 2009Systems Audit - Revenue AssuranceSkills in ACL AuditExchange tool.Information gathering on billing and portfolio processes, database audits. Show less

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  Micrositios SAS

  Sept 2012 - Jul 2013

  Project Manager & Presales

  Responsibilities:● Evaluate the technical feasibility of new sales opportunities for IT projects and their associated costs,defining their technical viability.● Support technology projects in critical situations due to deviations in execution and costs, bringingthem closer to the initial plan using fast-tracking and crashing techniques.Achievements:● Redesigned the process management system by 40% to facilitate the implementation of this software.● Maintained the process review target at 100% for new projects during the last 4 months in thecompany. Show less

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  Formiik

  Jun 2013 - Jun 2017

  Project Manager & Senior Business and Implementation Consultant

  Responsibilities:● Define and create the implementation roadmap for new clients, based on client value andstrategy, seeking market growth and waste reduction.● Monitor, oversee, and control the work teams in the Andean region, directing efforts toachieve set goals for each team.Achievements:● Created the new project implementation process, aligning 100% of ongoing projects andsetting a path for new ones.● Developed the resource management forecast for the area and the manual to manage it. Show less

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  Kata Software

  Jun 2017 - now

  Project Manager, Scrum Master & Customer Success

  Responsibilities:● Lead Project teams for implementing SaaS products, optimizing client teams both in field and in theoffice, using agile and traditional methodologies.● Monitor and control strategic projects, ensuring the fulfillment of established OKRs, and controlperformance through KPIs according to the project methodology (Agile, PMI).Achievements:● Achieved 100% retention of assigned accounts in Customer Success within a period of 4 months.● Successfully implemented and launched projects with deviations of approximately 5% along with thework teams.● Modified the Customer Success process to increase overall client retention Show less