Farhan Islam

Experience

• 

  ICubed Technologies Ltd, UK

  Jun 2002 - Jun 2003

  Industrial Placement Engineer

  Responsibility: iCubed Technologies mainly focuses on providing solutions for real time control systems in commerce and industry; Involved in Web Applications, Embedded Applications, Prototyping and Testing, User Interfaces and Documentation.

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  Apollo Fire detectors Limited, UK

  Mar 2004 - Dec 2004

  Technical Maintenance Engineer

  Responsibility: In charge of providing maintenance support to the shop floor which consists of a wide variety of machines in the production line of fire detectors; Also engaged partially in charge of Health and Safety from the electrical section, as to perform PAT test to make sure that all the items in use are safe to handle.

• 

  Cotton Textile Group

  Jan 2005 - Jan 2006

  Information Technology Manager

  Responsibility: In charge of providing Network and Technical support for the company; Developed Merchandizing software for the company;Also participated in developing complete flash based "Cotton Textile Group" Website;

• 

  Bangladesh Internet Press LTD (BIPL)

  Feb 2006 - Jul 2010

  Responsibility: Technical write up support along with Software documentation and User Manual for the BIPL development team;Work as a Configuration Controller (CI) as per CMMI Level 3 standards for the on-going Projects & Products Development;Active member of Quality Control Board (QCB);Assist Software Quality Assurance (SQA) team in performing scheduled Projects & Products Audits within the organization;Visit Clients to get the initial detail understanding of the project and prepare project technical documentation e.g.: Customer Requirements Specification (CRS), Software Requirements Specification (SRS), Software Design Document (SDD), etc.;Study tender notice & prepare Technical Proposal for new Clients;Involved with United Nations Development Program (UNDP) ASICT project- Performing a Need Assessment Study for 3 sectors of Bangladesh Government, including Planning Commission, Implementation-Monitoring & Evaluation Division, Economic Relations Division.;Assigned Project Manager's role by the DGM systems for GoB project developing Credit Scoring Model System (CSMS). Show less

  • Manager, Key Accounts & Clients Relationship

    Jan 2008 - Jul 2010

  • Software Documentation Specialist

    Feb 2006 - Dec 2008
• 

  SkyHigh Communications HK Limited

  Jun 2010 - Sept 2016

  Partner Business Development

  Partner & Business Development of the Organization.

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  Sheba Technologies Limited

  Jun 2016 - now

  Comprising analytical knowledge and strategic mindset, as “Head of Business Operations” need to oversee cross functional activities such as design and execute business policies, manage partnerships, build solid relationships with customers, vendors and distributors. Also recommend emerging technological trends and enhance company portfolio by directing marketing efforts to achieve business goals. Some of the major job responsibilities are mentioned below:• Formulate business strategy to ensure company growth;• Design operational policies that align with overall strategy;• Implement efficient processes and standards to optimize project & product development;• Lead customer service operation team to enable customer retention;• Oversee the implementation of technology solutions throughout the organization;• Manage contracts and relationship with customers, vendors, partners and other stakeholders;• Lead software quality assurance team;• Oversee expenses and budget to help the organization optimize costs and benefits;• Mentor and motivate teams to achieve productivity and engagement;• Report on operational performance and suggest improvements;• Accumulate company revenue by identifying and developing new business opportunities as well as expanding the presence of the company and its brands; Show less • Report to CEO on Business Development & Operations;• Collect reports on upcoming project opportunities;• Lead Technical Documentation Team;• Lead Software Quality Assurance & Software Testing Group;• Lead Business Analysts;• Taken Responsibility as Head of Software Engineering Process Group (SEPG);• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities;• Monitor Project schedules, milestone completions, track all phases of the project lifecycle;• Manage Project team regularly to review project deliverables and deadlines;• Manage existing products and its upcoming feature roadmap; Show less

  • Chief Operating Officer

    Jan 2022 - now

  • Head Of Business Operations

    Mar 2021 - Dec 2021

  • Senior Manager, Business Operations

    Feb 2019 - Mar 2021

  • Product Manager

    Jun 2016 - Feb 2019