Robert Smadella

Experience

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  Hewlett Packard Enterprise

  May 2003 - Jun 2008

  Enterprise Server Support Agent

  As part of Hewlett-Packard's Enterprise Support Team my role included:•Technical Support: Provide advanced support for HP enterprise servers, including troubleshooting and resolving hardware and software issues.•Maintenance & Upgrades: Perform routine maintenance, system updates, and upgrades on HP server hardware and firmware.•Configuration & Deployment: Assist in the configuration, deployment, and integration of HP servers into clients' IT environments.•Monitoring & Optimization: Monitor server performance and optimize configurations to ensure optimal functionality and efficiency.•Documentation: Maintain detailed records of support activities, including problem resolutions, system configurations, and change management documentation.•Customer Interaction: Communicate effectively with clients to understand their needs, provide updates on issue resolution, and offer expert advice on best practices.•Collaboration: Work closely with other IT professionals and teams to resolve complex issues and implement solutions that align with client requirements.•Training: Provide training and guidance to clients and team members on HP server systems and best practices. Show less

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  Natural Market Food Group / Planet Organic Market

  Jul 2008 - Oct 2013

  IT Manager

  • Managed a team of five in the IT department, overseeing data entry and helpdesk functions. Responsible for the internal network and its 150 users, including ongoing monitoring of core systems, critical processes, and network operations.• Upgraded the company's security to meet SOX audit control requirements by migrating to a secure domain layout, establishing VPNs, and implementing roaming profiles, smartphone security protocols, and cloud-based applications, significantly improving overall security.• Developed and implemented IT support processes that prioritized urgent issues, resulting in more efficient resource use and quicker resolution times. Show less

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  Office of the Auditor General of Alberta

  Oct 2013 - Aug 2024

  Senior IT Audit Specialist, CISA, CRISC

  •Specialized in Information Security Control auditing across Government of Alberta ministries, departments, regulated funds, and agencies.•Reviews of compliance to security management frameworks such as: NIST, COBIT, ITIL, and ISO27001•Streamlined repetitive tasks through data analytics and automation, reducing time, effort, and audit budgets while enhancing reliability.