Ahmed Atef

Experience

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  PURE for Paper Products

  Mar 2014 - Oct 2016

  Sales Representative
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  ETISAL International Group

  Dec 2015 - Jan 2016

  Customer Service

  - Provided exceptional customer service, addressing visitor inquiries promptly and professionally.- Provided friendly customer service to guests and addressed concerns.

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  Ministry Of Planning And Economic Development

  Nov 2016 - Jun 2019

  Training Specialist

  - Assessed additional needs based on training progress and collaborated with management to meet requirements.- Collaborated with department managers to identify skill gaps and develop targeted training interventions.- Prepared videos for online and remote instruction.- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.- Documented participation and evaluated learning for each participant.- Analyzed and evaluated training effectiveness and program outcomes. Show less

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  Ministry of Planning and Economic Development

  Jul 2019 - Jun 2021

  Head of training and publishing department.

  - Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.- Field visits and meetings with development actors- Make presentations of the project and its objectives with the concerned authorities- Setting work mechanisms and initial conception of the development plan and training on applications- Assessed Infrastructure Requirements- Crafted Training Modules Aligned with Site Requirements- Conducted Pre- and Post-Implementation Workshops- On-Site Support and Troubleshooting- Technical Support Coordination : * Collaborated closely with the technical support department to understand application-related technical issues.* Reviewed technical notes and actively sought solutions to address any challenges encountered.- Regulatory Analysis and Application Development : * Conducted in-depth analysis of laws and regulations governing citizen services.* Leveraged this understanding to contribute to the development of applications, ensuring compliance and efficiency.- User Experience Enhancement : * Monitored technical support groups across various sites.* Compiled statistical data on user problems and pain points.* Used insights to inform strategies for enhancing user efficiency.- Comprehensive Reporting : * Prepared regular reports summarizing trainer performance, site achievements, and project progress.* Presented findings to project stakeholders, emphasizing key milestones and outcomes. Show less

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  Ministry Of Planning And Economic Development

  Jul 2021 - now

  Associate Project Manager

  - Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.- Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.- Facilitated effective communication among team members by conducting regular meetings and promoting a collaborative working environment.- Assisted in the development of training materials to improve associate project manager skillsets within the organization.- Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.- Documented project progress to fulfill project requirements and establish traceability.Identified and resolved risks to minimize project disruption.- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.- Reduced project completion time by implementing effective task prioritization and resource allocation strategies.- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases. Show less