Michael I Okoro

Experience

• 

  FirstBank Nig Plc

  Aug 2005 - Oct 2006

  IT Support Trainee

  • Conversant with CISCO systems configurations and support, familiar with WAN & LAN configuration and support, knowledge of all hardware and software procedures. • Acquainted with banking solutions such as, Finacle, Lotus notes, Outlook and other e-banking suites etc.• In-depth knowledge in handling fault calls and General incident management, learned office administrations using Technology and all related functions.

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  United Bank for Africa

  Jan 2007 - Oct 2010

  IT/ATM Support Engineer

  Effectively monitored the daily performance of computer systems which included ATM Machines, inverters and back-up UPS, set up, tested and configured networks, desktops, laptops and printers. Successfully designed, implemented and maintained company databases of namely PCs and ATM machines, synchronized hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail, executed repairs for both in-house and off-site location ATM brands such as Nautilus Hyosung, NCR, Wincor and Diebod. Efficiently supervised all IT and ATM operations to full effect.Key Accomplishments:• Successfully installed motherboards, processors, RAM and graphics cards. Formed and implemented employee training materials and procedures to teach in-house workers proper software, hardware protocols.• Cut costs by more than 15% by negotiating with vendors to obtain supplies, services and equipment at lower rates. Diagnosed, installed, configured and repaired Power Inverters and UPSs. • Saved the organization huge cost by refurbishing used computers, ATM components and other technological equipment. Trained Branch IT champions in effective diagnostic and repair procedures. Show less

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  Inlaks Computers Limited

  Nov 2010 - Sept 2016

  Team Lead, ATM Support

  Successfully lead teams in the design of new applications, configuration of system upgrades and development of new programming tools. Effectively monitor projects to design and implement local IT infrastructure, data centers, network systems and servers. Develop and assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity maximized. Research, analyze and recommend implementation of new technologies or systems hardware. Organize meeting and coordinate with external technology vendors, internal staff members and third party consultants. Key Accomplishments:• Effectively administered deployment and support of internal infrastructure system ensuring that periodic tasks are completed by each team member.• Developed and directed business processes, best practices, standards, templates and operating procedures to optimize ATM project development.• Developed metrics to test and monitored applications, ensured consistent improvement and collaborated with system architects, software engineers and IT management to ensure projects meet strategic initiatives. Show less

• 

  Burroughs, Inc.

  Sept 2016 - Sept 2017

  Customer Engineer II

  Install, maintain and service Company and multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement timeframes.Strategic customer accounts management

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  Luminex Corporation - A DiaSorin Company

  Sept 2017 - now

  Responsible for meeting daily service repair needs and driving customer satisfaction through service excellence.Responsible for the installation and repair of scientific instrumentation manufactured by Luminex Corporation at customer locations.Manages expense account, service tools and spare parts inventories.Work to Meet departmental KPI’s regarding Response time, PM completion Rates, Service callbacks and Customer Satisfaction Survey Results.Carry out other tasks assigned by the Supervisor. Show less

  • Senior Field Service Engineer

    Jun 2023 - now

  • Regional Field Service Engineer

    Sept 2017 - Jun 2023