Matt Greer

Experience

• 

  Comcast

  Nov 2006 - Aug 2021

  Technical Operations Specialist

  • Responsible for installing and troubleshooting Comcast products and services, while maintaining a professional and ongoing relationship with customers.• Works with support teams to resolve complex issues with products and services inside customers’ homes.• Developed scripts in Python for automation of recurring tasks to increase productivity.• Maintains company vehicles, as well as is responsible for managing inventory of company products on company vehicles.• Helps with training and mentoring of new employees.• Assists with technical support in maintaining networks, teaching customers how to use Comcast related products, computers/laptops/tablets/TV’s, and installation of printers, switches, and other technological devices.• Responsible for meeting and maintaining monthly metrics.• Appropriately manages timed appointments with scheduled customers.• Cultivates and strengthens lasting client relationships.• Demonstrates ability to develop rapport with any individual and de-escalate hostile situations.• Coordinates the implementation of projects and ensures they are completed within given time slots. Show less

• 

  Relias

  Aug 2021 - now

  • Perform ongoing penetration testing and vulnerability assessments on both internal and external facing assets.• Continually assists with security improvements and remediation to help achieve systems confidentiality, integrity, and availability.• Administers department wide offensive and defensive training.• Assists both development and enterprise cloud management teams in best security practices and endpoint protection.• Supports the CISO with annual compliance audit components.• Configures and continually maintains web application firewalls.• Participates in department onboarding.• Assists SOC with monitoring systems to identify potential system errors and security related events.• Lends assistance in active threat hunting and vulnerability management.• Closely works with third party vendors and partners in securing organizational assets. Show less

  • Cyber Security Engineer II

    Apr 2023 - now

  • Cyber Security Analyst

    Aug 2021 - Apr 2023