Sheetal Sadana

Experience

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  D Kale Consultants

  May 2002 - Dec 2002

  Buisness analyst

  • Part of team responsible for Proration, Interline & Taxes for air-passenger solutions • Was recognized as Potential employee of the year

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  WNS Global Services

  May 2004 - Jul 2005

  Team Coach

  World Network Services Global Services is rated among India’s leading BPOs.• Performed daily floor management of the call centre which consisted of 150 employees.• Converting potential customers for business generation and encouraged product upgrade for customers. • Handled complex calls and provided resolution to the customers. • Coaching the team members on the various products(hotel bookings ,flights and packages ) and cross selling goals for the US process (Travelocity) • Recognizing quality performers and identifying areas of improvement for under performers.• Generating Reports monthly/quarterly /annual basis of the agents through performance management system for achieving high levels of productivity.Achievements: Was nominated as an on- job trainer for the new processes development. Show less

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  Kingfisher Airlines

  Jul 2005 - Mar 2013

  • Handled 200 crew across the network and provide leadership to the cabin crew management team for effective operations and company compliances.• Administration, planning and executing new on board service programs and ensure accountability for achieving these results. • Training and guiding the crew on how to sell duty free on board and achieving the target set by the company.• In charge of customer complaint/feedback resolution.• Handling DGCA related issues following Procedures and Policies and ensuring effective liaisons with various partner departments.• Promoting healthy culture within the organization by conducting workshops on areas of improvement, people management and soft skills.• Create and implement practices to measure and manage the quality of onboard cabin crew performance.• Mentoring, motivating and grooming the subordinates to take elevated responsibilities on service improvements, productivity issues for seamless and delightful experiences for our customers on board.• Conceptualizing onboard sales programs and generating revenue for the company.Achievements • Sole responsibility of conducting an ISO audit for external as well as internal auditors• Created department wise KRA’s and ensuring implementation of the same. Show less • Ensuring service and performance standards for cabin crew in -line with standard practices through leadership and guidance.• Generating revenue on board by selling luxurious duty-free products.• Responsible for positive and continuous contribution to the development and implementation of the Cabin Crew business plan. • Part of an effective support and facilitation to the management for achieving high standards and continuous improvements in the levels of guest satisfaction, team performance and cost-effective use of capital and Resources. Achievements: Was awarded employee of the year for achieving highest sales target in-flight Show less

  • Assistant Base Manager

    May 2010 - Mar 2013

  • In-Flight Director

    May 2008 - May 2010

  • Cabin crew/In flight Manager

    Jul 2005 - May 2008
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  TeeAmo lifstyle

  May 2013 - Jan 2017

  Business Head

  • Curated, designed and launched a brand “TeeAmo” for designer international fashion jewellery.• Generated revenue of 1 Cr over a period of 2 years and implemented industry based pricing strategies in the competitive market to drive sales and increase revenue. • Built sourcing network for supply of designer fashion jewellery and Importing from China.• Designed packaging and shipping for the product to be delivered to various customers.• Participated in luxury tradeshows, exhibitions pan India to showcase our brand and drive sales through it.• Developed and executed sales strategy for Teeamo through multi brand retail outlets, consignment shops, events and online market platform.• Initiated tie ups with bloggers and small ecommerce platforms for marketing and promoting the brand.• Developed business plan to raise funding and launch retail outlets across the country. Show less

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  Bennett Coleman and Co. Ltd. (Times Group)

  Jun 2017 - Feb 2023

  • Selling branded content across different TOI media platforms, digital platforms, OOH media TV and Radio.• Brand building solutions, managing key accounts, developing marketing strategies by offering robust and integrated solutions and content space to meet clients brand communications needs.• Responsible for driving revenue through strategic planning from direct clients and media agencies• Currently handling 50% of the total target for west region• Managing a team to drive maximum revenue, mentoring and execution.• Responsible for the acquisition of new clients, media selling and providing end to end execution responsibility of all releases by liaising with editors, scheduling & finance team Show less

  • Regional Sales Head – Media Solutions - BombayTimes

    May 2017 - Feb 2023

  • Deputy Manager – Media Solutions - BombayTimes

    Jun 2017 - Apr 2018
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  Hotelier India ( ITP Media India )

  Feb 2023 - now

  Commerical Director