Salma Abbas

Experience

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  Sharjah Electricity, Water and Gas Authority (SEWA)

  Feb 2011 - Dec 2011

  Administration Executive and Projects Coordinator

  • Managing the secretarial/reception tasks (answer telephone calls and dealing with them – Managing sent, received fax and Mails• Coordinating between clients, staff and suppliers.• Communicating with other companies for deals and good offers for materials used in Civil Works.• Translating commercial letters from Arabic to English and vice versa.• Organizing and maintaining diaries and arranging appointments.• Double check the files of the customer regarding for the Material Requisition • Prepare the Material Issue Requisition also and the Material Requisition for other company • Updating the files for Material Price that we ordered.• Preparing quotations and important letters.• Manage compilation and keeping financial documents.• Handling document organization & filing systems• Human Resource Management: Including recruiting, selection, training and development, performance evaluation, salary administration, counseling, employee relations, workers’ compensation, personnel data system, and other human resource management functions. Show less

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  Canadian Skills Training and Employment Coalition

  Dec 2011 - Apr 2012

  PA and Events Coordinator

  • Scheduling Work events, programs, and activities, as well as the work of others.• The only assistant to the chairman of the board. • Coordinate with the head office in Cairo.

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  Al Nour Travels and Tours

  May 2012 - Jan 2016

  Office Manager

  • Handled various office management tasks with efficiency• Managing accounts payable and accounts receivable• Managing payroll, disbursement of salaries & settlements, etc.• Managing attendance and leave management system.• Supervise personnel and trained new hire on office practices• Liaising with clients (individuals or businesses) and providing financial information and advice.• Booking hotels, Flight tickets in Mecca and Madinah for Umrah and Hajj performers.• Following up quotations with hotels and choosing the best price and quality• Data entry and managing filing systems• Handle client queries and employee matters. Show less

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  Al Tayer Group

  Apr 2016 - now

  Senior Customer Care Representative

  • Responsible for attending and greeting customers.• Deal directly with customers either by telephone, electronically or face to face.• Ensure customer service satisfaction and good client relationships • Book appointments for customers from different locations in UAE• Respond promptly to customer inquiries.• Handle and resolve customer complaints.• Process orders, forms, applications and requests.• Keep records of customer interactions and transactions.• Maintain customer databases.• Communicate and coordinate with internal departments. Show less