Nikole Sloan

Experience

• 

  Magnox North

  Mar 2008 - May 2011

  Value Management

  Key member of the programme team charged with the implementation of a companywide innovation initiative which last year generated revenue in excess of 15millon GBP. Successfully embedded a culture of innovation throughout the Engineering Directorate, with our Team twice winning the National Finals. Instrumental in driving the successful business development of a companywide value management initiative. Value management facilitation, providing essential contributions to business and communications planning. Successful stakeholder engagement to implement 'top down' driven improvements. Show less

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  IStrategy Conference

  May 2011 - Apr 2013

  Head of Delegate Acquisition - Digital & Social Media

  Working within an international market leader of executive B2B formats, to build out the client base of senior level executives from fortune 500 and blue chip companies. Interfacing with Marketing, Events Management and Business development teams to provide first class products focused on manufacturing and digital & social media. Account growth to ensure repeat business, customer satisfaction and retention. On-site, focus centres on facilitating formal and informal business introductions as well as ensuring that clients were well satisfied with the overall product delivery and experience.GDS International offers world-class B2B events for senior executives in a range of industries, including education, energy, financial, government, healthcare, HR, infrastructure, IT management, manufacturing, mining, pharmaceuticals, retail, security, supply chain, telecoms and utilities.With 18 years of experience and offices in Australia, the UK, and the US. GDS offers a truly global reach: events take place throughout Asia, Australasia, Africa, Europe, North and Latin America and Russia. Show less

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  Direct Response

  May 2013 - Mar 2016

  Head of Outbound Contact Centre

  Responsible for increasing the department profitability from running at a 10% loss to a 40% increase within two months of Management changeover by increasing individual and team productivity and putting the right people in the right places.Embedding Operational processes and procedures, department wide as well as documentation and standardised communication routes. Restructuring the department to drive a positive change in culture and environment, support and progression improvement.This role encompassed all the elements of setting up and running a new department in its entirety, growing and developing the team.• Managing creation and adherence to all department specific processes and documents• Monitoring and reporting financials by department• Operations reporting to Board of Directors• Identifying recruitment needs and hosting assessment days and interviews• Identify training needs, create development programme to fill skills gaps• Overall resource planning and management• Being agile in approach and strategy to drive change, in response to financial and performance results.• Creation and delivery of performance coaching and related documents and reporting• Setting and delivering individual and team KPI’s & targets• Supporting field sales meetings, by providing Operational insight• Client facing, including Account Management, reporting & change requests• New campaign scoping into Department, set up, management, delivery and performance reporting.• Data management• Overall team management & floor responsibility• PayrollSkills: Good communication, Effective Delegation, Organisation and prioritisation, Autonomous decision making, project planning and execution, Supportive Team management, High resilience and determination, strong work ethic and dedication. Show less

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  THE YONDER DIGITAL GROUP LIMITED

  Mar 2016 - Jun 2018

  Technology Business Development
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  Babblecloud

  Jun 2018 - Dec 2019

  CCaaS Specialist
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  Teleperformance

  Nov 2019 - now

  Leading a Campaign Account Management and Operation of 120 heads over two sites, I work with my clients towards business transformation through leveraged technology opportunities, clear and transparent processes and meeting on a level and professional playfield, to make change happen.Outsourcing is more than just a service, it's about using your expertise to deliver solutions as industry experts, to exceed customer expectations and increase profitability.Key to success is a strong mutual client partnership, enabling shared knowledge and best practice to transform transactional tasks into a reputationally rewarding experience, in an increasingly competitive environment. Show less

  • Senior Project Manager

    Sept 2024 - now

  • Project & Change Manager - Business Optimisation

    Apr 2022 - now

  • Contact Center Manager - Critical Operational Change Response

    Jan 2021 - Apr 2022

  • Business Manager

    Nov 2019 - Jan 2021