Kavish Sabharwal

Experience

• 

  HCLTech

  Feb 2004 - May 2010

  Operation Manager

  Managing Global NOC for HCL customers.

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  Wipro

  May 2010 - Dec 2010

  Project Manager
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  Patni Computer Systems

  Sept 2010 - Jan 2012

  Business Leader - Technology

  Managing the internal IT for the KPO division across PAN India.

• 

  Wipro

  Feb 2012 - Apr 2014

  Service Delivery Manager - Region

  SDM for one of the biggest client in Telecom Domain.

• 

  Dell Technologies

  Apr 2014 - Nov 2014

  Network Delivery Manager II

  Network Delivery Manager for global customer

• 

  CMS IT Services

  Nov 2014 - Feb 2015

  Regional Business Manager

  Sr. Delivery Manager for Enterprise customers in North Region.

• 

  IBM

  Feb 2015 - Sept 2021

  Delivery Project Executive

  Handling the program management for one of the major telecom player. Handling a team of 200 resources and providing support for 50+ locations across PAN India.

• 

  Kyndryl

  Oct 2021 - Feb 2023

  Sr. Delivery Project Executive

  Driving revenue and profitability and CSAT for one of the biggest telecom service provider in India

• 

  Kyndryl India

  Feb 2023 - now

  Associate Director

  Experienced leader in IT Service Management with over 22 years of extensive experience in IT delivery & IT operation management across multiple industries.Skilled in Service Delivery, Remote Infrastructure Management, Service-Level Agreements (SLA), Proficient in managing IT Infrastructure Services (Delivery Operations - shared as well as dedicated support model) Worked extensively on ITIL Framework for Incident, Problem and Change Management Significantly achieved revenue numbers and execution margins and attained higher rate of excellent customer satisfaction Show less