Aaron Joseph

Experience

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  Onbyz | Discover. Design. Do

  Jan 2014 - Feb 2015

  Junior System Administrator

  • Designing, updating and supporting the organization’s computer and network systems.• Performing day-to-day maintenance and installation of server, network equipment, backups and storage.• Perform installation, maintenance and tuning of server operating systems.• Administering Windows Server Networks, domains, roles and services• Troubleshooting and maintaining Active directory, DNS and DHCP• Updating and Maintaining company’s Databases and convert data by new application on demand• Installing, configuring and deploying new PCs & Servers and performing operating system software updates, upgrades and patches regularly.• Managing and supporting new technologies as adopted by the business including running tests and trials of new applications to ensure software is useful for the organization.• Providing specialist skills in supporting and troubleshooting User related problems and escalated calls.• Supporting and training staff in using various company applications Show less

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  Salmat

  Apr 2015 - Oct 2015

  Sales and Marketing Consultant

  •Representing News Corp dealing with subscription sales.•Promoted Courier Mail and The Australian•Leveraged comprehensive understanding of various offers and promotions

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  Big Sky Energy - Australia

  May 2017 - Nov 2018

  System Administrator

  •Designing and implementing a database system.•Troubleshooting and testing the database system. Logging, tracking and resolving identified issues.•Upgrading the system constantly based on company requirements. Documenting the policies and instructions of the update.•Monitoring performance and maintain systems according to requirements.•Troubleshooting network related issues.•Implementing sql queries to link online CRM, onsite staff applications.•Manage, support and recommend new technologies as adopted by the business.•Creating an internal knowledge base with technical documentation, manuals and IT policies.•Perform installation, maintenance & support of hardware and software.•Providing training and technical support for our offices. Show less

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  TSA Group - Australia

  Feb 2019 - Apr 2025

  Sales And Service Specialist

  •Sales & Product Promotion: Drive sales by actively promoting Telstra’s range of products and services, understanding customer needs, and recommending the best solutions to meet •Customer Support & Billing Inquiries: Provide expert guidance on billing issues, service plans, and account management, ensuring customers receive accurate information and resolutions in a timely manner.•Technical Troubleshooting: Troubleshoot and resolve a wide range of technical issues, including network connectivity, mobile device malfunctions, and service disruptions, ensuring minimal downtime for customers.•Complaint Resolution & Conflict Management: Handle customer complaints and inquiries, resolving issues swiftly and professionally, and ensuring a positive experience even in challenging situations.• Customer Experience Focus: Strive to build lasting relationships with customers through exceptional service, ensuring customer satisfaction and loyalty.•Collaboration & Performance Tracking: Collaborate with colleagues and management to share insights, meet targets, and improve overall service delivery. Show less

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  Safe Dig Services

  Apr 2025 - now

  Operations Coordinator