Herman Gildu

Experience

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  Sheraton Abu Dhabi Hotel & Resort

  Jan 2000 - Apr 2008

  • Outlet Supervisor (Zenith Night Club)

    Jan 2005 - Apr 2008

  • Shift Leader (Pool Bar)

    Jul 2002 - Dec 2004

  • Waiter (El Sombrero Mexican Restaurant)

    Jan 2000 - Jun 2002
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  Sheraton

  May 2008 - Jan 2011

  Asst Night Club Manager

  o Ensure that the Night Club operates effectively within the company fiscal and operational guidelines.o Assisting to manage nightclub operations.o Maintain exceptional levels of customer service.o Recruit, manage, train and develop the bar team.o Manage guest queries in a timely and efficient manner.o Work within budgeted guidelines in relation to Food and Payroll.o Drive sales to maximize budgeted revenue.o Develop menus with other members of F&B team.o Accountable for monthly stocks taken.o Incentives team members to maximize sales and revenue.o Set departmental targets and objectives, work schedules, budgets, policies and procedures.o Evaluate guest satisfaction levels with a focus on continuous improvement.o Ensure communication meetings are conducted and post-meeting minutes generated.o Assist other departments wherever necessary and maintain good working relationships.o Comply with hotel security, fire regulations and all health and safety legislation. Show less

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  Hilton Worldwide

  Feb 2011 - Nov 2013

  Night Club Manager

  o Provide a friendly personal and a willingness to interact.o Provide professional and friendly guest services.o Ability to work safely and prevent personal injury.o Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.o Assists with the recruitment and training of staff (train, develop, test, and coach staff accordingly).o Create sales goals.o Set work load expectations accurately and successfully.o Build and promote teamwork through proactive interaction.o Exhibit excellent follow-up skills.o Utilize effective time management.o Accommodate and anticipate each guest’s needs and staffs, as well as staffing needs and ensure optimum customer service.o Ensure all service standards meet guest satisfaction guidelineso Ensure that private events, caterings and banquets are properly executed- Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with restaurant/nightclub policies and procedures.o Prepare all required paper works including forms, reports and schedules in an organized and timely manner.o Ensure that all equipment is kept clean and kept in excellent working condition through and following the restaurants/nightclubs preventative maintenance programs.o Ensure that all products are received in correct unit count and condition deliveries are performed in accordance with the restaurants/nightclubs receiving policies and procedures.o Assists and conducts conflict resolutions, corrective actions and/or terminations.o Oversee and ensure that employee performance appraisals are completed in a timely manner.o Fully understand and comply with all federal, state and county municipal regulations that pertain to health, safety and labor requirements of the restaurant/nightclub, employees and guests. Show less

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  Cassells Al Barsha Hotel by IGH - Dubai

  Dec 2013 - Jan 2022

  In charge of Food & Beverage / Beverage Manager

  - Organized and implemented local restaurant marketing strategies, such as special events, discounts, and loyalty programs, to drive sales growth.- Collaborated with the marketing team to execute effective campaigns and trained staff through orientations, feedback sessions, and performance reviews to ensure alignment with company policies and expectations.- Managed staff schedules, inventory levels, and sales volumes to optimize operational efficiency, controlled labor costs, and coordinated with suppliers for timely deliveries.- Oversaw restaurant P&L, analyzed financial performance, implemented cost control measures, and developed budgets and forecasts to achieve financial targets.- Managed food and beverage outlets, made strategic decisions on menu offerings, pricing, and service standards, and maintained compliance with health, safety, and hygiene regulations.- Implemented standard operating procedures and conducted regular audits and inspections to uphold efficiency and customer satisfaction.- Developed and executed business plans, ensured guest service met company standards, and fostered a customer-centric culture among staff.- Monitored progress, adjusted strategies as necessary, and promptly addressed guest feedback to enhance satisfaction.- Handled customer complaints promptly, investigated issues thoroughly, and implemented proactive solutions while empowering staff to address complaints professionally.- Implemented corrective measures to prevent recurring problems and improve overall service quality. Show less

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  Big Apple Sweets

  May 2022 - Sept 2023

  Cafe Manager

  - Oversaw and managed all café areas, including food preparation, service, cleanliness, seating, kitchen operations, and customer service.- Maintained high quality standards for food and beverage offerings throughout the café.- Coordinated corporate events, ensuring smooth logistics and meeting guest expectations.- Implemented local café marketing strategies and collaborated with marketing teams to create effective campaigns.- Conducted staff orientations, provided feedback, and conducted performance reviews to enhance customer service, food preparation, and safety protocols.- Managed staff schedules, monitored inventory levels, and coordinated with suppliers to optimize stock levels.- Controlled restaurant P&L, analyzed financial performance, identified cost-saving opportunities, and ensured adherence to budgetary guidelines.- Implemented standard operating procedures, streamlined operations in order processing, payment handling, and customer service through regular audits.- Developed strategic business plans, set clear objectives, and monitored progress to achieve success.- Fostered a customer-centric culture, implemented service standards, promptly addressed customer feedback and complaints, and empowered staff to handle issues professionally. Show less

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  Lavender Hotel Al Nahda Dubai

  Oct 2023 - May 2024

  Bar Manager

  - Created a welcoming atmosphere for guests and ensured prompt, courteous service.- Professionally addressed guest inquiries and enforced rigorous safety protocols.- Trained staff comprehensively on safety procedures to uphold a secure working environment.- Demonstrated dedication to safety and well-being, implementing proactive accident prevention measures.- Participated actively in recruitment processes, providing training and ongoing coaching to staff.- Developed and monitored sales targets, adjusting strategies to optimize performance.- Set accurate workload expectations, allocated resources efficiently, and fostered a collaborative team environment.- Maintained effective communication with staff and management, ensuring smooth operational workflow.- Anticipated and met each guest's needs while adjusting staffing levels to enhance guest satisfaction.- Oversaw private events, caterings, and banquets in the bar area, ensuring adherence to high service standards.- Controlled cash handling and reconciliation procedures meticulously, maintaining accurate records. Show less