Adebayo Ogundairo

Experience

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  ARM Pension Manager (PFA)

  Jun 2007 - Aug 2008

  Business Development Manager
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  Fidelity Pension Managers Limited

  Apr 2008 - Mar 2010

  Business Development Manager

  Registration and collation of data into the pensure (pencom) scheme for Ogun State.

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  Gateway Secondary School Abeokuta

  Aug 2009 - Mar 2010

  Class Teacher

  Compulsory Teaching Practice for my bachelor's degree certification

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  ETranzact International PLC

  May 2014 - Feb 2015

  Project Manager
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  WINNERS CHAPEL INTERNATIONAL

  Apr 2015 - Mar 2018

  Administrative Officer / Head of Operations / MIS Ogun State

  Worked directly with the State office in gathering of data for over 205 stations in Ogun state.

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  Surebet247

  Apr 2018 - Oct 2018

  Operations Manager
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  Stevelus Drilling Services

  Nov 2018 - Aug 2019

  Operations Manager
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  Chathub Nigeria Limited (B.P.O, Airtel Nigeria)

  Sept 2019 - Mar 2023

  Head || management of information Service (MIS) / Data Analyst /Workforce Manager / CX Reporting

  • Visualization of large data to give correct and accurate information. • Real Time & Historic reporting of all business activities, and Root Cause Analysis.• Directly in charge of all business correspondence between the organization and the client as it relates to center’s performance. (Airtel Nigeria)• Optimization schemes in terms of Utilization, productivity, shrinkage and Time management using data. • Business model development, Revenue Leakage Checks, Billing and Invoicing.• Daily, weekly and monthly analysis of all campaign done at the B.P.O for all Close-Looping process• Work Force Forecasting and Manpower Scheduling and Management.• Staff’s attendance and monitoring.• Driving of company objectives through up to date and timely reporting of performance and analysis of deviations against plans.• Coordinate and preparation of Monthly Business performance reports and business KPIs. • Creation of various revenue segmentation reports to aid cross functional reporting of business performance.• Preparation of monthly payroll• Coordination and review of monthly forecast and daily operating plan of all business segment. • Delivery of all operation planning requirements of the organization – Forecasts and projections.• Coordinate and preparation of monthly management performance reports and business KPIs • Weekly and Monthly review of agent’s (Inbound & Outbound) performance reports and business KPIs to aid decision making for all LOB’s • Leave Management and Automation of Management Information system• Client & Vendor Relationship Management. • Calculation of monthly R&R and RnP based on performance.• WFM Skill Development Plan/Training, Team supervision and management. Show less

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  Sun King

  May 2023 - Dec 2023

  Managing the Quality Assurance and Training in an acting capacity for 3 month.

  • Workforce Manager -Africa

    Feb 2023 - Dec 2023

  • Quality Assurance and Training Manager - Africa

    May 2023 - Jul 2023
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  Isomad Technology Limited

  Feb 2024 - now

  Operations Manager

  Sourcing, procurement and supply of all technological materials.Plan, organize, and oversee all aspects of project management, including budgeting, scheduling, resource allocation, and risk management. Collaborate with cross-functional teams to define project requirements, goals, and deliverables. Develop detailed project plans and track progress against timelines and milestones. Monitor project budgets and make adjustments as needed to ensure projects are completed within budget. Communicate project status updates, risks, and issues to stakeholders and senior management. Show less