Nathan Moss

Nathan Moss

Followers of Nathan Moss197 followers
location of Nathan MossLexington, North Carolina, United States

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  • Timeline

  • About me

    Customer solutions and onboarding manager specializing in data migration, product support, and knowledge base/UX Writing

  • Education

    • CareerFoundry

      2019 - 2020
      Certifcate User Interface Design

      Through CareerFoundry, I took a 6 month, intensive course going from start to finish in the UI process. This included learning wireframing, low to high fidelity mock ups, user personas, site mapping, current UI trends in the market, Sketch App, user testing, user research and much more!

  • Experience

    • The Preiss Company

      Sept 2016 - Jun 2021

      - Managing over 1200 resident financial accounts spanning across two separate properties- Created and executed delinquent resident contact plan through the utilization of email campaigns, phone calls, text messages, and paper notices delivered to the residence on a monthly basis- Utilized Onesite’s reporting software to develop and deliver numerous reports to the company that outlines delinquency, occupancy, and eviction percentages- Create, manage, and oversee the onsite spreadsheets and databases used to manage current resident’s placement, contact information, and demographics to enhance leasing staff’s efficiency to hit daily, weekly, and monthly target goals- Manage all fines, final account statements, resident financial disputes, collection agency disputes, NSF payments, and all ledger activity for past, present, and future residents- Oversee entire eviction process and work closely with attorneys and the court system to ensure all necessary paperwork and files are prepared and ready for the legal process- Perform quarterly inspections of each property for damages, illegal occupants, and general rental agreement violations Show less - Design and implement all social media graphics across all social accounts for two properties- Organize resident event calendar for two properties and oversee the execution of each event every month- Created clear and effective ad campaigns that created over 80,000 impressions and converted into real website traffic and leases- Developed working relationships with local vendors along with fraternities and sororities at the nearby university to increase marketing opportunities and exposure in the market- Directly managed a team of 10-15 leasing agents across two properties which included managing sales goals, one-on-one meetings and performance reviews, and daily lead moderation- Was directly in charge of all leasing issues both with the rental agreements and all software platforms used by The Preiss Company on site. Show less - Performed daily phone call, text message, and email follow ups with prospects to convert them into real leads and future tenants- Always hit personal, monthly leasing goals given to me by management which directly lead to several promotions over a short time span- As senior agent, directly oversaw part time agents and assisted with training, ensuring their leasing goals were achieved, and acted directly as a mentor to aid in achieving the team’s monthly and yearly leasing targets Show less

      • Area Assistant Property Manager

        Jun 2020 - Jun 2021
      • Area Leasing and Marketing Manager

        Mar 2019 - May 2020
      • Part time, Full time, & Senior Leasing Consultant

        Sept 2016 - Mar 2019
    • The University of North Carolina at Charlotte

      Jun 2017 - Jul 2018
      ACE Certified Personal Trainer

      As a certified personal trainer, I was able to work personally and closely with individual clients on a one-on-one basis. This helped in developing my interpersonal skills, communication skills, planning and scheduling skills, and overall professionalism into what is is today

    • Shelterluv

      Jun 2021 - now
      Customer Solutions & Onboarding Manager
  • Licenses & Certifications

    • ACE Certified Personal Trainer

      ACE