David Strunk, MBA, MSIS

Experience

• 

  Sprint

  Jan 2004 - Aug 2020

  Sales Operations Manager 04/2018 - 08/2020 – Hybrid• Recognized by the CEO as a top performer in the company in 2018.• Managed all aspects of rewards and recognition for the region, based on my strong attention to detail. (planning, tracking, updating, reporting, results, payout, budget, and financial analysis)• Elicited business requirements and user stories to develop custom scorecards and ad-hoc reporting to provide actionable and accountable data for our field teams in sales and tool utilization.• Consistent partner and trusted advisor in support of our retail sales directors, field leadership, store managers, and operations team leveraging data for insights and recommendations.• Prepared Ops review decks that were presented to senior leadership to review the region and sales directors’ monthly, quarterly, and year to date performance.• Responsible for oversight of sales performance, network, recognition, inventory, service & repair support, operations, IT equipment, facilities, and communication for 80 company owned retail stores. (largest area in the company)• Continued to support and lead multiple projects in this role. Show less Region Performance Analyst 03/16 – 04/2018 – Hybrid• Performed analysis, monitoring, and reporting for sales and KPI performance for five sales channels for the region (Company retail, indirect retail, national retail, small and medium business, and prepaid) The largest organization in the company.• Identified potential risks to achieving sales goals across all channels and provided details and recommendations to region president and chief of staff.• Pulled data from multiple, disparate sources to create custom views and KPIs for a comprehensive region sales dashboard inclusive of all channels and provided daily updates.• Led several projects in this role with competing deadlines.• Produced weekly presentations for region president to review sales forecasts, sales performance, sales analysis, tools analysis, and resources analysis with his sales directors. Show less Store Manager 08/2008 - 03/2016 – On-site• Led by example and set the team standard for professionalism by demonstrating current and proficient knowledge of all systems, processes, policies, promotions, pricing, and products.• Promoted a culture of inclusivity and servant leadership to produce high performing teams.• Oversaw all sales and operational activities for the location including recruiting, developing, and motivating a highly effective management team, a high performing sales team, and a high performing technical team.• Hand selected by retail director to open a new store. Developed a strategic sales and marketing plan to get the store performing within 2 months. Received several accolades at this store for customer experience and sales achievements.• Consistently set performance and operational standards within the district while streamlining business processes and managing multiple projects.• Proactively removed impediments affecting the team so they could focus on quality solution selling and world class customer service. Show less

  • Sales Operations Manager

    Apr 2018 - Aug 2020

  • Performance Operations Manager - Performance Analyst

    Mar 2016 - Apr 2018

  • Store Manager

    Jan 2004 - Mar 2016
• 

  Psych Trends Inc.

  Feb 2016 - now

  President

  Manage all aspects of the business, mainly focused on strategy and operations.Psych Trends Inc. specializes in providing CEUs (Continuing Education Credits) for mental health professionals.

• 

  Charles Schwab

  Apr 2021 - Jul 2021

  Associate Broker

  Associate Broker - WFH• Took inbound customer calls addressing clients’ concerns utilizing internal tools and repositories to ensure 100% accuracy in the information being provided.• Held myself accountable to all KPIs and performance metrics consistently delivering above expectations.

• 

  Windstream

  Jul 2021 - now

  Customer Success Manager

  Customer Success Manager - WFH• Achieved Elite Recognition in my first year 2022.• Served on the People Board of Directors with an overall goal of making Windstream a better place to work and improving processes.• Developed reports and models to build comprehensive sales strategy and accurate forecasts.• Work within the Windstream ecosystem to ensure a positive customer experience across all phases of the customer lifecycle.• Covered multiple bases of accounts for most of 2023 due to team members leaving and layoffs.• Worked directly with multiple partners to deliver products, services, and world class experience to our mutual customers.• Build and present quarterly business reviews to customers inclusive of C level executives.• Work cross functionally engaging the correct teams to ensure timely positive customer outcomes. Show less