KIT XIANG TAN

Experience

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  OCBC Bank

  Dec 2014 - Jul 2015

  Personal Financial Manager- unsecured Financing

  1. Understand customer financial needs. Recommend the best personal loans, credit card plan and other banking products that suit them. 2. Provide customer needs and feedback back to management.

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  Star Cruises

  Aug 2015 - now

  Assistant Manager

  1. Manage and maintain member profile in the Customer Relationship Management System, monitoring and prepare various reports on member activities performance, and setup marketing promotional systems based on requirement from event promotion team. 2. Work closely with project owner and IT department on different projects. Gather & assess their needs, then recommend & propose system functional specification for their decision-making.3. Continuously to explore operation needs to keep up with latest technology trend. Prepare customer journey, workflow and recommendation to project owner for necessary system enhancement.4. Work with project owner to plan and manage proper product-testing activities for any in-house built or external vendor solutions before the actual system deployment. 5. Monitoring system performance & issue and take necessary action.6. Regular update to HOD and project owner regarding project status, operation & support cases, member gaming analytic performance, marketing & promotion trending reports.7. Coaching junior team members and motivating them to achieve their highest performance.8. Preparing system user manuals and training slides before system goes live. 9. Provide system training to necessary parties. Show less