Aritra Ghosh

Experience

• 

  VE Commercial Vehicles Ltd.

  Jul 2019 - Nov 2021

  Service Engineer (Aftermarket) for the Territory - Malda, North Bengal, Sikkim and Bhutan.• Looking after 8+ Eicher Dealership's operations.• Made a sustainable development in market of North Bengal by providing excellent service through dealerships.• Penetrated 20% Sales in Tipper Segment FY2020-2021 by providing excellent service support from Dealerships which is PAN India highest.• Product feedback management, technical issue analysis and SOP creation.• Shadow tracking/ performance monitoring of Customer’s Vehicles on regular basis• Customer Complaint Resolution and monthly meet-up with Key Customers.• Solving any product related issues in the field and implementation of product improvement.• 4th month CRM complaint handling& closure and sharing the report to superior.• Capability development & training of workshop manpower to develop skills to handle field product issues. Show less

  • Diagnostic Expert

    Jul 2019 - Nov 2021

  • Diploma Engineer Trainee

    Jul 2019 - Jul 2020
• 

  Spinny

  Nov 2021 - now

  Operations Analyst

  Refurbishment Operation Management and enhancing efficiency of daily refurb-operations by analysing and solving business operational issues.