Sandra Adevokhai

Experience

• 

  ENERGY Group

  Jul 2009 - Oct 2012

  IT Support
• 

  Promasidor

  Nov 2012 - now

  In this role, I oversee the Information Systems unit of the business, managing and ensuring availability of all Business-critical applications & services (ERP, BPMS, SFA, etc.)• Projects Planning; I work with the CIO & CEO to prioritise projects in alignment with Business objectives and deploy projects based on identified priorities.• Project Management; I define tasks, resource requirements and timelines for project tasks, communicate & collaborate with project team members & stakeholders throughout the project duration while tracking closely on timely delivery.• Change Management; I ensure that all requested system/process changes follow the authorised change management process and only authorised changes are implemented.• Team Management and Leadership• Operational Excellence and Service Delivery; I review all work products before rollouts to ensure high quality. I also measure team performance on service delivery against agreed SLA with our internal customers.• Stakeholders Engagement, Performance Monitoring and Reporting• Process Audits & Policy Reviews; I review processes against policies, identify gaps and ensure updates are implemented where necessary. Show less This role involved being the SPOC for analysis, implementation and support for cross-functional business applications across multiple Promasidor entities globally. It also involved coordinating the systems automation and process management demands for all entities across the Promasidor Group.• Driving the analysis, design, and modelling of business processes; I worked with key stakeholders including function heads, subject matter experts, and project team members to understand the Business’ process automation and transformation objectives, identify opportunities for excellence, prioritize initiatives, implement process improvements, and execute key deliverables.• Coordinating project implementation; I identified stakeholders, technical resources, and other relevant project resources, while ensuring project scope, quality, communication, and timeline management for on-time delivery• Developed & maintained processes, procedures, standards and guidelines to support the achievement of BPM objectives across the Group..• Led elicitation sessions and developed requirements documentation for Sales Force Automation projects and over 25 Business processes including Payroll Optimization projects, Recruitment process, Leave Management System, Performance Appraisal process, etc• Analysis and Documentation of Current/Future state of business applications, business requirements and providing the specifications needed by the development team in the context of problem solving, optimisations and evolutions.• Managed User support as part of operations, validating changes to Information Systems (for problem fixing or improvement reasons) and ensuring all changes and change requests pass through the existing Change Management process with relevant sign-offs before implementing same in the LIVE environment.• Identified, managed and communicated requirements to stakeholders to ensure requirements are clarified, prioritized, approved and managed from conception & implementation. Show less This role involves expediting business process automation demands for Promasidor Nigeria.• Planning and managing ICT Automation and Business Process Management projects by outlining tasks, resources and duration needed to complete each project phase.• Develop process strategies for prioritized projects and support the process improvement cycle from strategy, analysis, modelling, design, and implementation through monitoring and optimization to enable effective use of existing, new features• Develop processes, procedures, standards and guidelines to support the achievement of BPM objectives.• Act as a liaison between the ICT department (development team) and business users (across all business functions) to understand their business needs and then determine how to (functionally) alter existing Information Systems to make them more useful or adhere to identified needs via the appropriate change management process.• Identifying, managing and communicating requirements (functional, non-functional and transition) to all project stakeholders to ensure requirements are clarified, prioritized, approved and managed from conception & implementation.• Analysis and Documentation of Current/Future state of business processes, business and functional requirements and providing the specifications needed by the development team in the context of problem solving, evolutions (change requests) and business process management.• Managing User support as part of operations, validating changes to Information Systems (for problem fixing or improvement reasons) and ensuring all changes and change requests pass through the existing Change Management process with relevant sign-offs before implementing same in the LIVE environment.• Test scripts designs to ensure all business requirements and functional specifications are appropriately tested.• Facilitating and Expediting UAT sessions to ensure process owner alignment with developed application before LIVE-Deployment. Show less

  • Manager - Information Systems

    Apr 2023 - now

  • Group Information Systems Analyst

    Jun 2019 - Mar 2023

  • Business Process Analyst - Business Process Management System

    Jul 2017 - Jun 2019

  • ICT Helpdesk Supervisor

    Nov 2012 - Jul 2017