Salmaan Syed

Experience

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  RMIT University

  Jan 2001 - Jan 2019

  •Managing the process for the preparation of data and reports for compliance auditing purposes and the continuous improvement of these processes. •Oversight of the ResearchMaster software system and development of integrated systems that complement its reporting capabilities •Undertake functional analysis, design and programming of custom applications, as required, to facilitate data collection and/or to combine data stored in distinct systems (i.e. research master and publication repository). Show less Demonstrating superior customer service skills Providing accurate and timely advice and assist in delivery of services for both staff and students Application software support Helpdesk call assistance & troubleshooting Onsite customer training Creating/Updating User training manual Provide 1st and 2nd tier client support Develop policy and procedures Conduct user and network management tasks Contribute to various development projects in a variety of capacities Standard Operating Environment development Specialised in high tension and difficult client relations. Demonstrating highly developed skills in DOS, Windows (3.1, 95, 98, NT, 2000, ME, and XP), and Novell networking tools which includes a high level of skill in GroupWise, Novell Netware Admin, Console One. Show less

  • Senior Project Manager

    Dec 2017 - Jan 2019

  • Senior Coordinator - Research Systems

    Nov 2011 - Dec 2017

  • Systems Analyst

    Jan 2007 - Nov 2011

  • Information Technology Service Desk Team Lead

    Jan 2005 - Jan 2007

  • IT Helpdesk Officer

    Jan 2003 - Jan 2005

  • Helpdesk Support Officer

    Jan 2001 - Jan 2003
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  CQUniversity

  Mar 2019 - Jul 2020

  Lecturer

  Lecturing and mentoring a cohort of Master of Engineering Management and Master of Project Management students within the Information Technology and Project Management domains.

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  Torrens University Australia

  Mar 2020 - now

  Lecturer in Global Project Management

  Lecturing and mentoring a cohort of Master of Project Management, MBA, and MBIS students within the Information Technology and Project Management domains.

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  Healthscope

  Nov 2021 - Nov 2022

  Knowledge Management Consultant

  Transforming information and intellectual assets into long-term value for the organisation's clients and employees. Business process mapping to ensure alignment of future-state with organisational strategy and direction.

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  InterSystems Asia Pacific

  Nov 2022 - May 2023

  Knowledge Management Consultant

  Transforming information and intellectual assets into a long-term value proposition for the organisation's customers and employees.

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  Datacom

  Jun 2023 - now

  Team Leader - Platform Engineering

  Management of customer relationships to transform their business through cloud-first productivity and collaboration solutions and facilitating their digital transformation journey.