Manish Dutt Awaru

Experience

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  Amazon

  Nov 2014 - Mar 2022

  A career-spanning 5+years of progressive expertise in the ITindustry in development of web and client based applications andhaving relevant experience of 3+ years as service Now Developerand Administrator for Amazon eCommerce Businesses.Functional knowledge and Implementation experience of ITService Management (ITSM) frameworks.Created various workflows for Incident Management, ServiceRequests Management and SLA’s.Having Knowledge on Transform Maps, Data Sources anddifferent Transform Scripts for data loads and Management.Experience working with Business Rules, Client Scripts, UI Policies,Data Policies, UI Scripts, UI Actions, Script Includes.Experience on creation of Record Producers and Catalog Itemsusing Variables, Variable Sets.Involved in creation of Service Now Applications, Modules, tables,columns as per requirements.Creating transform maps and Import sets for uploading the bulkdata through sheets.Experience in working on the ITIL processes configuration likeIncident, Problem, Change management, Knowledge Management.Proficient in Japanese Language and worked with Japanese shakeholders at Amazon Development Center Pvt. Ltd. Show less

  • service now developer

    Jan 2019 - Mar 2022

  • Automation Specialist

    Oct 2017 - Jan 2019

  • Catalog Associate

    Nov 2014 - Oct 2017
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  Prodapt ASIC services (Formerly Innovative Logic)

  May 2023 - now

  Lead Engineer