Charlotte Le Den

Experience

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  UNCTAD

  Jun 2006 - Aug 2006

  Intern

  Update of the department's website; research for papers on development for Rwanda and Bosnia-Herzegovina; draft of welcome note for future interns; draft of paper on Most Favoured Nations.

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  UNICEF Switzerland

  Jul 2007 - Aug 2007

  Intern

  Helping draft the UN Secretary-General‘s Study on Violence Against Children due to be presented in front of the UN General Assembly in October 2007; Updating the website; updating the Study Group’s data base; In charge of the proof reading, editing and printing of the World Report on Violence against Children, "Safe you Safe me" and the child friendly version of the report

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  Geneva International Peace Research Institute - GIPRI

  Oct 2007 - Apr 2008

  Intern

  Helping organise the conference on universities in Iraq to be held in November 2007; proof reading and translation of articles for the GIPRI annual publication.

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  Expedia, Inc.

  Apr 2008 - Jun 2015

  Responsible for a portfolio of 200+ locals and global accounts over +10 countries in APAC. Responsible for growing the markets versus plan and year over year. Monitored ongoing activities in marketing operations, link between the client and the company. Accountable for anticipating and solving daily ad-hoc issues (resources planning, accounting, customer care, contract terms negotiation, etc.). Drove and executed on line marketing plans and strategy, conducted meetings with clients as well as informed them about the status of their performance.Developed and strengthened relationships with new clients, maintained and nurtured business relationships with existing clients. Developed cross-functional collaboration with other departments. Show less Assisted the Account Manager in setting, implementing and reaching short and mid-term revenue goals for a portfolio of +5,000 hotels across UK and Ireland.Key point of contact for local hotel chain: daily monitoring of account productivity, competitiveness, and profitability of the account. Proposed merchandising solutions to improve revenue. Contract and relationship management: managed the process of contracting with new accounts and ensures renewed contracts for existing accounts are signed.Trained new staff and interviewed candidates to join the expanding team. Show less Assist the market manager in day to day activities such as sourcing offers for campaigns and ensuring the lowest available rates is guaranteed.Help set up the UK & Ireland regional team.Assisted the Account Manager in setting, implementing and reaching short and mid-term revenue goals for a portfolio of +5,000 hotels across UK and Ireland.Key point of contact for local hotel chain: daily monitoring of account productivity, competitiveness, and profitability of the account. Proposed merchandising solutions to improve revenue. Contract and relationship management: managed the process of contracting with new accounts and ensures renewed contracts for existing accounts are signed.Trained new staff and interviewed candidates to join the expanding team. Show less

  • Associate Market Manager

    Jul 2013 - Jun 2015

  • Associate Market Manager

    Mar 2013 - Jul 2013

  • Revenue Specialist

    May 2010 - Mar 2013

  • Market Coordinator

    Apr 2008 - May 2010
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  HRS - The Hotel Portal

  Aug 2015 - Dec 2017

  Hotel Sales Manager

  Responsible for a portfolio of 200+ local and global hotels in Singapore. Successfully grew the market vs plan and year over year (40% year over year).Implemented strategies with the corporate sales team to improve corporate engagement, including organising conferences and working closely on RFPs. Corporate engagement grew from under 50% to 90%.Identified and developed new hotels to add to the portfolio (20% market growth).Successfully led several projects from HQ; implemented new systems and marketing tools. Show less

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  Discover the World - Global

  Jun 2018 - Jun 2021

  Regional Account Manager

  Key contact for clients and offices across Asia, Europe and the Americas. Responsible for ensuring targets were met, contracts were honoured and issues were dealt with in a fast and efficient manner for all parties.Successfully sourced new clients and prepared and presented RFPs.Renegotiated contracts and identified untapped potential with current accounts.

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  University of Surrey

  Dec 2022 - now

  Project Officer